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Davey_Bob's avatar
Davey_Bob
Explorer
Aug 23, 2019

RV rentals

I have owned every type of RV there is. But now I rent because I only use an RV once a year. For 8 years I have been renting from Cruise America. This year they need to change there name to Screws America.
In January every year we make a trek to Quartzite. Until this year they have been good about winter rates and generally good about fixing problems. This year they made up some excuse about the Sundance Film Festival and doubled the rental rate at the last minute.
It was too late for me to book anywhere else. If you rent never go to Screws America.They will get you.
  • Unless you had a contract and they broke the contract I don't understand the complaint.

    They are practicing demand based pricing, when demand is down they charge less and when demand is up they charge more. Same thing airlines and lots of other businesses do, I even read that movie theaters are trying out demand pricing.
  • X3. And have you written senior management? A letter, not an email or text. Polite, factual, short.
  • fj12ryder wrote:
    So you've had good luck with them for 8 years, no issues, no complaints. They make some changes this year at the last minute, and they've changed to lousy no good bastards. Maybe there are real reasons behind those changes, and you may be jumping to the wrong conclusions.

    Seems to be a huge jump from great company to spawn-of-the-devil, due to one lousy experience.


    X2
  • So you've had good luck with them for 8 years, no issues, no complaints. They make some changes this year at the last minute, and they've changed to lousy no good bastards. Maybe there are real reasons behind those changes, and you may be jumping to the wrong conclusions.

    Seems to be a huge jump from great company to spawn-of-the-devil, due to one lousy experience.

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