A 1/2 inch unsealed hole? Wow! You are going to need more than a bit of caulk. You need to fill the majority of the hole with some material that will provide a good backing and then use something like Dicor caulk to seal things up. There's no excuse for the manufacturer to have left this kind of a hole and I would really suggest you contact them to find out WTF!
If that's not truly the source then I would suspect that your dog found a new place to relieve himself!
What I post is my 2 cents and nothing more. Please don't read anything into my post that's not there. If you disagree, that's OK.
Can't we all just get along?