TRC Surge Guard Model 34850 now TRASH ????

Limited warranty against defects.......

Warranty Policy

Any questions regarding this warranty, please contact Southwire at
1-800-780-4324, or by email at productinfo@southwire.com


Sounds like bad/loose connection....not covered by warranty

Are you saying the flat connctor which is the neutral vs the round ground is damaged?

That pin like the 2 hots can carry up to 50A. Heat damage comes from poor connections or corrosion in either the male or female plugs or wires. What does your male plug look like? Time to replace?

Do not use either plug until they are replaced as a open 50A neutral can cause significant damage to the rig due to very high voltage.

I'd call and see if the unit can be repaired.

Note: IF the pedestal hots are both connected to the same transformer hot then not only is the pedestal miswired but it's now possible for the neutral to carry up to 100A which is way over the rating. If there is 0V across the hots vs 240V then it's miswired and in violation of the electrical code.

Can you just replace the plug?

The FEMALE flat center socket is the only damage. The male that plugs into this female look OK.

LouLawrence wrote:
Can you just replace the plug?

I'd be suprised if any common plug is physically the same, the connector locations are standard of course.

This is one reason I installed the PI hard wired unit with field replaceable parts.

Has anyone tried to cut off the old outlet and wire in a replacement outlet? I think I can use a multitool to cut the old plastic off the wire and still have room to rewire a replacement socket.

IME with the Surge Guard units, I would check the unit for water intrusion. I've had two fail, and the last one had about 1/2" of water inside when I pulled it apart due to the plug doing exactly what you describe. I changed brands after that happened.

fj12ryder wrote:
I've had two fail, and the last one had about 1/2" of water inside when I pulled it apart due to the plug doing exactly what you describe.

How did you get it apart????? All is molded together.

Is repair cost to high? Are you thinking of adding a 50A pigtail?

Use caution - if you wind up with a compromised neutral you WILL have excessively high voltage in the RV.

CA Traveler wrote:
Is repair cost to high? Are you thinking of adding a 50A pigtail?

I do not understand your comment. Non Repairable. All one molded part.