The replacement cooling unit for our Dometic failed in 1 year. We have been living full-time for 12 years and did not want to be out of refrigeration again for a week (this is the second unit which failed). They refused to give any monetary compensation, warranty return only. We have thus lost $800.

If your cooling unit failed, aren't you already "out of refrigeration"?

how long is the warrenty? first time I,ve heard a complaint about there work.

Who is doing the install? Sounds like something is causing the problem like improper installation.

I know it's a hassle but if they'll give you a warranty replacement then I think it's nice they're willing to do something. I would take the replacement.BTW, can you see where it failed?

I would not expect a refund. I just put an Amish unit in. Hope it lasts more than a year. The quality is heads and shoulders better than OEM.

Unhappy with cooling unit from rvcoolingunit (Amish)

Gunship_Guy
Explorer
Dec 26, 2014
If your cooling unit failed, aren't you already "out of refrigeration"?
midnightsadie
Explorer II
Dec 26, 2014
how long is the warrenty? first time I,ve heard a complaint about there work.
donn0128
Explorer II
Dec 26, 2014
Who is doing the install? Sounds like something is causing the problem like improper installation.
ScottG
Nomad
Dec 26, 2014
I know it's a hassle but if they'll give you a warranty replacement then I think it's nice they're willing to do something. I would take the replacement.
BTW, can you see where it failed?
Big_Katuna
Explorer II
Dec 26, 2014
I would not expect a refund. I just put an Amish unit in. Hope it lasts more than a year. The quality is heads and shoulders better than OEM.
pianotuna
Nomad III
Dec 26, 2014
Hi,

Take the offer. Then sell it on ebay and get a nice residential fridge.
mchero
Explorer
Dec 26, 2014
Installed an Amish unit in my 4 door Norcold & still running strong after 6 months. Fingers now crossed! LOL
dougrainer
Nomad
Dec 26, 2014
Read from their warranty. There seems to be a catch 22. First they state full refund FOR ANY CU, then they state after 90 days on NEW cooling units part and shipping only. Why are they no honoring either of the warranty terms? You state 2nd unit that failed. Does that mean you have had 2 new units from them? Doug

There will be a full refund for any cooling unit purchased from RV Cooling Unit Warehouse, if it fails to preform as we have stated.
All RV cooling units carry a 3 years replacement for any cooling problem and a limited 5 year replacment for leaks pro-rated, also will have the option for an extended warranty for 10 years. This does not apply to the ACDC models.

All returns, other than core returns, for a refund must be in writing and emailed sent prior to any refunds
Brand-new cooling unit Warranty covers:

Side by Side Dometics & 4 Door Norcolds are 90 days labor, Parts, and Shipping---After 90 Days, Parts and Shipping only.

Labor amount paid: $50/hr x 4/hr=$200.

**************

Standard size Dometic & Norcold 90 Days Labor, Parts, and Shipping. After 90 Days Parts and shipping Only.
Ron3rd
Explorer III
Dec 26, 2014
The only thing I've read about the so-called "Amish" units is one company is better than the others by a long shot. Don't know the name, but there is one company that is consistently recommended here over the other "Amish" companies.
Dutch_12078
Explorer II
Dec 26, 2014
It might help others if we knew what the OP's failure mode was. Did it leak? If so, where? Did it stop cooling without the signs (or smell) of a leak?