jwmII wrote:
Since you have the tools and expertise to do this yourself it begs the question as to why you didn't do it yourself?? Your specs and drawing probably never reached the folks doing the job.
The TT was brand new and we did not want to have the warranty voided if there was ever a problem. Had a very serious issue on a previous TT that was covered under warranty so BTDT. The dealer insisted that they do the work for warranty reasons, we just didn't know that they would farm it out. Lippert will use ANY excuse they can to get out of dealing with a warranty issue. I told the dealer I wanted to take care of the installation (whether I hired someone or did it myself) but the dealer said it would be goodbye to the warranty.
The suspension shop absolutely had the drawing, they simply chose to ignore it. At first, they had the brackets welded in different for/aft positions plus the holes for the shock holes were at different elevations. The slide out shaft was even resting directly on top of one the shocks. They were totally po'd when I told them they needed to fix it. They also destroyed the metal bushing/sleeve inserts that go into the rubber ends on the shocks. They pounded them in on an anvil with a hammer as one employee told me. I had to replace them all but the shop refused to take responsibility. The photo shows one of the bushings (at under 200 miles). I only found out because I took one off when inspecting one of the brackets and then subsequently found all the others the same way. Bunch of total bozos.
Yes, maybe there is a close connection between the dealer and suspension shop. Not sure why our dealer couldn't have done this, or have called in a certified welder if needed (they have several hoists).
The dealer had our TT down at the shop and up on a hoist by the time I found out where it was and was told to go down and go over exactly what I wanted. Didn't have any idea at first how bad they would turn out to be. If it did have to go to a frame/axle/suspension shop to satisfy them, I had a top notch one I would have used that I've used before. Am taking it there this coming week to get fixed and to get a report done to take to the dealer.
Now finding out the dealer are bozos as well. They were supposed to do a complete bearing maintenance including cleaning the bearings, inspection and a repack as is stated in writing on the work order. Turns out about all the did was pump grease in or possibly do nothing at all and the bearings have 2 different types of grease in them. They tried to scam us for $1000 initially until I talked to Alko. (See my other thread on bearings.)
When we first bought a TT, three TTs and 3 years ago, we thought all you did was hook it up to your truck and drive off into the sunset to camp happily ever after. How naive... Am now a hardened and cynical RV owner after this and other things we've been through.
