What is the temp of the water.....measure it at the PRV?
CAUTION: Normal t-stat is pre-set for 140*F and the ECO is pre-set at 180*F
PRV lifts at 210*F or 150 PSI
The t-stats MUST be held tight against the tank wall and that area needs to be CLEAN for good contact.
IF you can wiggle the t-stats they are not tight.
Usually the 'normal' t-stat will fail because it OPENS/CLOSES on each heating cycle. The ECO stays CLOSED unless normal t-stat fails to OPEN then ECO will OPEN on high temp (and throw the 'fault light')
SO has the RED fault light come ON?
IF PRV is leaking during heating cycle it could be due to 'loss of air pocket' at top of tank.
Air pocket is there to allow the expansion of the water as it heats without a big increase in pressure.
Without the air pocket....water expands when heated and pressure increases (can't compress water...can compress air)
The air pocket can get absorbed into the water over time....or just not get established.
To re-establish air pocket:
Turn water supply OFF
OPEN nearest faucet...hot side...to relieve pressure
OPEN PRV via lever.......CAUTION HOT......leave OPEN until water STOPS flowing then let PRV snap CLOSE
Turn water supply ON
CLOSE faucet.