Best manufacture response
Can you share a manufacture story that stands out in your experience.
Forum Discussion
SoundGuy wrote:
... but he continued to press the case and recently I received an email saying that frame repair on my trailer will now be covered. My dealer's efforts in this case made all the difference. :B
Ralph Cramden wrote:
Realistically you'll wait until one of Lipperts traveling band of gypsies is in your local area to apply the band aid. It may behoove you to dump that unit in short order. If that's not an option I'd insist the running gear be professionally aligned afterwards and not trust Lipperts flunkies with a tape measure and string. Have you ever dealt with Lippert? Good luck. Your dealer may be your friend, but I assure you Coachmen / Forest River and Lippert are not. Their main focus will be to get you to go away using the cheapest method they can devise to make it happen.
A typically negative and ill informed post on your part, RC ... fact is, my dealer will be effecting the repair, not Lippert nor Coachmen which are simply covering the cost of repair. Yes, I have alignment measurements from several years ago on this trailer and will be able to compare them once the repair is completed. I anticipate no differences and no, I have no plans at all to "dump" this unit which otherwise has served us well over 5 seasons of camping. :B
