Bigfoot
Sadly I am writing about the experiences I have had with my second Bigfoot truck camper. I used to feel that the Bigfoot campers were the "Cadillac" of campers but my second Bigfoot turned me into someone who believes they sell "lemons".
My first Bigfoot was superior in every way with outstanding customer service and support. The customer always came first with no questions asked...they even shipped my rig from Colorado to British Columbia at their expense because both they and the dealer felt that a particular issue could better be dealt with by the factory rather than the dealership!
My second Bigfoot was a completely opposite experience. Many issues arose after less than a year of ownership (while still under warranty) but regrettably the company allegedly went bankrupt and when they came out of bankruptcy miraculously they had new owners and would do nothing about all the defects I experienced. Hiding behind bankruptcy has become a new way to avoid any responsibility for shoddy products and workmanship.
Let me list just some of the defects I experienced. I should note that the two nearest dealers were a thousand miles away and would have had to plan a trip specifically to the dealer. Their old warranty allowed you to take the rig into any certified dealer for repairs.
Let me list just some of the defects:
1. The headliner started to become unbonded from the the inferior substrate under the roof fiberglass and humps up into long wrinkles and expands and contracts with the weather. Note: absolutely no water damage to the headliner or roof.
2. The support step up to the bed was poorly framed and has had to be repeatedly reframed in order to support the weight of both a 105# female and 150# male.
3. The bumper hose carrier was never secured properly and as a result moves around. Note: in order to access the hardware that secures the bumper to the frame of the rig I would have to cut into the interior wall of the rig!
4. The Sunview windows are an inferior product; the finish started to peel within months! Bigfoot in the past installed Heur windows but like everything else about this rig they decided to go cheap! Additionally, the bottom track of the largest window was not installed properly and leaks.
5. Wiring of the lights to either side of the bed were not wired properly and fixtures had to be removed to troubleshoot and fix the lights. Another example of a lack of attention to detail!
6.The cabinet between the refrigerator and breakfast nook was not installed level and plumb and therefore anything placed on the countertop rolls!
7. The door to the bathroom was not hung properly and required exceptional carpentry to allow it to close and latch properly.
There are too many more issues to mention...
If you read all the posts about Bigfoot defects you will discern that these headaches are not isolated incidents. For a company to put profit above brand loyalty or customer satisfaction is beyond my comprehension. I suspect the bankruptcy occurred when they started receiving many, many warranty complaints and decided to "hide" behind bankruptcy.
Note that when I received no satisfaction about warranty issues I went into a large RV dealership and had them estimate what it would cost to make the repairs they replied that it would be thousands of dollars just to fix the headliner(if it could be repaired).
Think twice about buying a Bigfoot: inferior quality, no customer service or customer loyalty. Look at any other brand but avoid this brand unless you enjoy headaches and aggravation!
I will be posting pictures of the defects soon on youtube: look for "Bigfoot Truck Camper Defects".
Thanks for reading this post!
My first Bigfoot was superior in every way with outstanding customer service and support. The customer always came first with no questions asked...they even shipped my rig from Colorado to British Columbia at their expense because both they and the dealer felt that a particular issue could better be dealt with by the factory rather than the dealership!
My second Bigfoot was a completely opposite experience. Many issues arose after less than a year of ownership (while still under warranty) but regrettably the company allegedly went bankrupt and when they came out of bankruptcy miraculously they had new owners and would do nothing about all the defects I experienced. Hiding behind bankruptcy has become a new way to avoid any responsibility for shoddy products and workmanship.
Let me list just some of the defects I experienced. I should note that the two nearest dealers were a thousand miles away and would have had to plan a trip specifically to the dealer. Their old warranty allowed you to take the rig into any certified dealer for repairs.
Let me list just some of the defects:
1. The headliner started to become unbonded from the the inferior substrate under the roof fiberglass and humps up into long wrinkles and expands and contracts with the weather. Note: absolutely no water damage to the headliner or roof.
2. The support step up to the bed was poorly framed and has had to be repeatedly reframed in order to support the weight of both a 105# female and 150# male.
3. The bumper hose carrier was never secured properly and as a result moves around. Note: in order to access the hardware that secures the bumper to the frame of the rig I would have to cut into the interior wall of the rig!
4. The Sunview windows are an inferior product; the finish started to peel within months! Bigfoot in the past installed Heur windows but like everything else about this rig they decided to go cheap! Additionally, the bottom track of the largest window was not installed properly and leaks.
5. Wiring of the lights to either side of the bed were not wired properly and fixtures had to be removed to troubleshoot and fix the lights. Another example of a lack of attention to detail!
6.The cabinet between the refrigerator and breakfast nook was not installed level and plumb and therefore anything placed on the countertop rolls!
7. The door to the bathroom was not hung properly and required exceptional carpentry to allow it to close and latch properly.
There are too many more issues to mention...
If you read all the posts about Bigfoot defects you will discern that these headaches are not isolated incidents. For a company to put profit above brand loyalty or customer satisfaction is beyond my comprehension. I suspect the bankruptcy occurred when they started receiving many, many warranty complaints and decided to "hide" behind bankruptcy.
Note that when I received no satisfaction about warranty issues I went into a large RV dealership and had them estimate what it would cost to make the repairs they replied that it would be thousands of dollars just to fix the headliner(if it could be repaired).
Think twice about buying a Bigfoot: inferior quality, no customer service or customer loyalty. Look at any other brand but avoid this brand unless you enjoy headaches and aggravation!
I will be posting pictures of the defects soon on youtube: look for "Bigfoot Truck Camper Defects".
Thanks for reading this post!
