Dealer Service Rant
Always shyed away from dealer mechanics, actually mechanics in general. Just a good way to set ones self up for frustration and disappointment.
Well, 2 separate recent warranty issues have reinforced that attitude wholly.
Actually have a couple vehicles int he fleet with warranty currently.
Few months ago, the wifes new Charger was low on coolant. Took er in, they verified leaky radiator, new rad installed, out the next day. Great right?
Week later I pop the hood, no coolant in the reservoir tank. On inspection, bottom rad hose is 1/2 off the end of the hose (not leaking though, just cant reach it without tearing some things apart to get there) and the intake tube is connected but clamp is flopping loose.
Great. Filler up with $30/gal purple juice. Have to fill twice and it takes about 3 qts to top off. Basically, noone test drove then topped off the coolant. Had to take it back for the lower hose clamp.
Couple weeks ago, my company truck transmission starts taking a dump.
It's under warranty 1/2 ton Chevy. 3 weeks later they have a new torque converter in it, ready to go... Literally don't make it out of the parking lot and it has the same symptoms as when I brought it in. Service dork says it needs to re-learn, call me back in 1000 miles, lol. The trans is slipping out of gear when the vehicle stops then revs up and slams into gear F or R. Back in the shop....Evidently, they pushed it out of the shop and didn't even take a lap around the parking lot after the first fix, or decided maybe I wouldn't notice the truck doing it's own neutral drop 50x a day!
Wonder why they charge so much for out of warranty work....to cover all the jobs they have to do multiple times before they get er fixed!
BTW, wanted new shocks on the truck while the truck was beached there.
Parts are under $100/shock for the ones I requested, before dealer markup. Quote was $1250 total, installed!!! I just laughed and told him they couldn't make up the labor to R&R the trans on a set of shocks. Dont bother!
That is all....
Well, 2 separate recent warranty issues have reinforced that attitude wholly.
Actually have a couple vehicles int he fleet with warranty currently.
Few months ago, the wifes new Charger was low on coolant. Took er in, they verified leaky radiator, new rad installed, out the next day. Great right?
Week later I pop the hood, no coolant in the reservoir tank. On inspection, bottom rad hose is 1/2 off the end of the hose (not leaking though, just cant reach it without tearing some things apart to get there) and the intake tube is connected but clamp is flopping loose.
Great. Filler up with $30/gal purple juice. Have to fill twice and it takes about 3 qts to top off. Basically, noone test drove then topped off the coolant. Had to take it back for the lower hose clamp.
Couple weeks ago, my company truck transmission starts taking a dump.
It's under warranty 1/2 ton Chevy. 3 weeks later they have a new torque converter in it, ready to go... Literally don't make it out of the parking lot and it has the same symptoms as when I brought it in. Service dork says it needs to re-learn, call me back in 1000 miles, lol. The trans is slipping out of gear when the vehicle stops then revs up and slams into gear F or R. Back in the shop....Evidently, they pushed it out of the shop and didn't even take a lap around the parking lot after the first fix, or decided maybe I wouldn't notice the truck doing it's own neutral drop 50x a day!
Wonder why they charge so much for out of warranty work....to cover all the jobs they have to do multiple times before they get er fixed!
BTW, wanted new shocks on the truck while the truck was beached there.
Parts are under $100/shock for the ones I requested, before dealer markup. Quote was $1250 total, installed!!! I just laughed and told him they couldn't make up the labor to R&R the trans on a set of shocks. Dont bother!
That is all....
