Grand Design after sale warranty treatment
We bought an Imagine 2600RB last september, 13 months ago, thrilled with the trailer. Life got in the way, we were only able to use it twice in the following year, this last trip I thought I had a bent axle, as the trailer didn't sit level or look right, a quick stop at the dealer we bought it from determined no bent axle, so we continued on, total mileage around 3000 kilometers, (2000 miles)and after much measuring, found a spring flattening out, which led to the spring beside it flattening as well. Apparently, an issue with Dexter axles and springs, and not uncommon.
An email to Grand Design resulted in a request from them to contact Dexter, which I did, and the results were less than satisfactory, them asking me to fill out the warranty form as the spring was only warranted for a year, and I was a month over, and....they wanted me to ship the spring so they could examine it before issuing a replacement. I live in a small town in British Columbia, got any idea what that would cost me? Yeah, right, like thats gonna happen.
So, another email to Grand Design, talked to the same VERY nice woman, VERY helpful, who tells me what she thinks of Dexters policy, and tells me four new springs and hardware will be sent to the dealer nearest me, and I could install them, I run a hot rod shop, so she would trust me to install them as per their specifications. Just like that, no hassle, no problems, she says, send her pics of the damage and Grand Design would ensure I was taken care of.
As a result, they've earned a customer for life, and my son has completed a deal on the same unit as a result of their actions.
No, I don't work for them. Its a genuine relief to deal with companies that stand behind their products.
An email to Grand Design resulted in a request from them to contact Dexter, which I did, and the results were less than satisfactory, them asking me to fill out the warranty form as the spring was only warranted for a year, and I was a month over, and....they wanted me to ship the spring so they could examine it before issuing a replacement. I live in a small town in British Columbia, got any idea what that would cost me? Yeah, right, like thats gonna happen.
So, another email to Grand Design, talked to the same VERY nice woman, VERY helpful, who tells me what she thinks of Dexters policy, and tells me four new springs and hardware will be sent to the dealer nearest me, and I could install them, I run a hot rod shop, so she would trust me to install them as per their specifications. Just like that, no hassle, no problems, she says, send her pics of the damage and Grand Design would ensure I was taken care of.
As a result, they've earned a customer for life, and my son has completed a deal on the same unit as a result of their actions.
No, I don't work for them. Its a genuine relief to deal with companies that stand behind their products.
