Yes, that is what I meant. I feel like it was that or I chose the wrong setting on the TV to watch DVD and the first one I stopped on looked terrible like you mentioned, but then when I switched to another source option it worked well.
Sorry I don't remember specifically. I just remember being pissed off the first time I tried to watch a DVD in our brand new trailer and having it not work properly. A couple minutes of tweaking stuff and it worked fine. Was glad to not have to take it back to the dealer as I discovered the TV had a big scratch on it and already had to have them replace that item, I definitely didn't want to go back for another TV related issue.
Side note: Camping World had the replacement TV delivered to my house about an hour from their dealership by one of their guys. I signed a waiver saying I received it, handed them the old TV and was good to go. I def appreciated that service.