Keystone Bullet Premier
We are seriously looking at buying a 31BHPR. It pretty much has everything we are looking for in a TT, the only cons we can think of with it is, it has curtains instead of solid doors for the bedroom ...
Forum Discussion
Has anyone reading this thread had to contact Keystone about a defective premature fading/cracking decal on the front of their Bullet? I know the Premier's have the fiberglass front cap so maybe Premier owners haven't experience the same issue like we have but perhaps standard Bullet owners out there may have?
I have kept our 2012 Bullet in excellent condition. I have kept it washed and clean, going out of my way to keep my decals protected with 303 spray. I have stored our unit indoors every winter for 6 months since we bought it new in March 2012. And all of the decals and the unit itself look great. Except the main "Bullet" decal across the front of the unit. It started to crack and fade early on and it has been getting considerably worse over the past year. I have to believe there is a defect issue with this particular decal since the other decals, including the stripes on the front, are all in great condition. I have numerous photos of our unit in my link below in my signature if you want to take a look.
And yet after contacting Keystone by email, their customer service has not been favorable. I was initially told to have our local dealer that we purchased the unit through submit a preauthorization for the replacement of the decal but the dealer states the preauthorization was rejected by Keystone due to us submitting the claim outside of their "goodwill" post-warranty period. I was surprised at that because their customer representative I initially spoke with commented on how our unit was only 4 years old and shouldn't have a decal issue like we have.
We went through a manufacturer defect on bad seals/seal design with our old Forest River Rockwood Roo and Forest River/Rockwood was much more responsive. In fact, they took our unit back to the factory for free out of warranty and did a refurbishment. In this current situation, I only want Keystone to provide me a replacement decal and I offered to install it myself since I did some decal work on buses back in college.
Anyone have any contact with Keystone over a similar issue?
I have kept our 2012 Bullet in excellent condition. I have kept it washed and clean, going out of my way to keep my decals protected with 303 spray. I have stored our unit indoors every winter for 6 months since we bought it new in March 2012. And all of the decals and the unit itself look great. Except the main "Bullet" decal across the front of the unit. It started to crack and fade early on and it has been getting considerably worse over the past year. I have to believe there is a defect issue with this particular decal since the other decals, including the stripes on the front, are all in great condition. I have numerous photos of our unit in my link below in my signature if you want to take a look.
And yet after contacting Keystone by email, their customer service has not been favorable. I was initially told to have our local dealer that we purchased the unit through submit a preauthorization for the replacement of the decal but the dealer states the preauthorization was rejected by Keystone due to us submitting the claim outside of their "goodwill" post-warranty period. I was surprised at that because their customer representative I initially spoke with commented on how our unit was only 4 years old and shouldn't have a decal issue like we have.
We went through a manufacturer defect on bad seals/seal design with our old Forest River Rockwood Roo and Forest River/Rockwood was much more responsive. In fact, they took our unit back to the factory for free out of warranty and did a refurbishment. In this current situation, I only want Keystone to provide me a replacement decal and I offered to install it myself since I did some decal work on buses back in college.
Anyone have any contact with Keystone over a similar issue?
