Andy F wrote:
My plan is to consistently communicate my displeasure respectfully for the season and next winter to both Keystone/Thor and my dealer, working my way up the chain of command.
If I do have to replace the decal myself, I will not replace it with anything related to Keystone/Bullet. Instead I will do a custom decal from a local graphics company, maybe using our last name in the decal.
Update on this decal issue with Keystone:
Our dealer replied back to us that they don't have the "right" Bullet decal in their stock to give us. I have asked the service manager to clarify if they don't have any post 2012 decals for the front of our Bullet or if they don't have any front decals at all. Seems like almost any post 2012 decals would work since they look so similar when compared to the pre 2012 decals that had a much different look.
The only updated response from Keystone customer service has been to have our dealer submit a pre-authorization for the replacement which our dealer already did and they received a rejection. Quite honestly, this customer service rep seems to be hitting the "hit the same identical response" each time in their emails.
We just got back from our South Dakota Black Hills trip and after doing some night driving and after going through a nasty rain storm on a gravel road, our Bullet looked horrible. After washing and cleaning it up, it looks brand new including all of the decals except this one crummy front Bullet decal. The separate front "stripe" decals even look beautiful and new. But not the front Bullet decal which tells me there are quality/defect issues with it. The front Rockwood Roo decal on our old hybrid TT never looked like this under the same exact care and storage conditions. Forest River must have chose a higher quality front decal than Keystone did.