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Poor build quality on Palimino M2902 (2013)

seraphim
Explorer
Explorer
This is not meant as a rant thread, but for information to future buyers. For the price, we really like our TC. The floor plan ans setup is perfect for us, and I have the skill set to rectify the inherent problems of the unit. I don't expect assistance from Palimino, as it's been just over a year, but will send them a polite letter explaining my disgust at a couple of features. We're just returning from a two month tour of Alaska, and some of the problems didn't become apparent for a bit.

We noticed many little things when we bought the unit, but at the price realized there would e concessions: such as the water connections being directly over the electrical connection. A little common sense and care on our part would prevent any problems. The electrical connection is designed to be water proof, after all. But a bit of design sense would have swapped the placement. Easily done - I checked.

The use of machine screws when wood screws were required: the small step to the bed pulled off the floor it was screwed into when I stepped on the edge of the step. Luckily I was not injured as I fell to the floor.

The trim in the unit is shoddily attached at parts - its pulling away near the dinette seats due to an inadequate number of screws. The trim over the dinette is bulging awa because it was not glued in place - merely sld in place. a corner piece of trim in the bathroom was not cut to proper length - too long - which left along shallow cut on my leg the first time I got up up from the toilet.

If you remove the drawers from their rails - as designed - there is a slide piece which will pull out also if you are not careful, sending tiny ball bearings over the floor. The plastic catches are not overly strong, and the drawers are difficult to replace once removed, and don't work as smoothly. Once taken out and replaced. They are just inexpensive constructions and need to be handled carefully. I was going to install lock boxes on the floor beneath the drawers, but decided the drawers would not hold up to multiple removal and replacements needed to access the security boxes.

The main door latch will not close unless you hold the latch in the open position. The dor should just push close and the latch should catch, but it does not do so. I've already replaced the thin screen dor catch with a firmer one.

The gauges monitoring tank statuses are completely worthless. I just emptied everything but the grey, black and fresh water indicators all show they full lol. There is not status gauge for propane, such as our old camper van had.

Had a water leak first week out because a compression connection was not tight enough. The connection was directly over a 12v electrical bus which hot soaked. Noticed the leak when water began poring out from under the truck bed.

Customer service: I have emailed the company three times asking how to manually close the slide, in case of an emergency. Never received any reply of any sort.

The biggest problem is in the wet bath. There is a wood cover with four rubber feet that set on the plastic floor and covers the shower drain. It is designed to protect the shower floor when you step in to use the sink or toilet. In the second week of our trip, I notice two cracks in the shower floor when I removed the wood to use the shower. The cracks - which were punched completely through the floor by two of the rubber feet - were sufficiently wide to allow water to run through under the floor. When I pushed on the floor near the cracks, using my finger, I discovered there was nothing supporting the thin plastic floor at those two locations. Every time we stepped in to use the sink or toilet, half our weight was being held up by a thin plastic sheet, which eventually gave way, of course. This will require me to disassemble much of the bathroom to replace the 'pan' floor, after I add proper bracing. This was a major screw up on Palimino's part. The other problems I accepted for the cheaper cost of the unit. This was just sheer carelessness.

Believe it or not, I am, overall, happy with the unit. It fits our needs well and didn't break our budget. I just posted this so future buyers are not surprised at what they receive.

Happy travels to all.
2012 GMC 3500HD Crew Cab LB 4x4 DRW with Duramax 6.6 diesel
2013 Palomino Maverick 2902.
[
29 REPLIES 29

2Gordons
Explorer
Explorer
bwanted wrote:
Come and see my 2013 1172 lance tc!


Because it's better, or because it's worse?
2003 Ford F-350 LB DRW 6.0 PSD, Ride-Rites
TorkLift SuperHitch with 3' Ext., FastGuns and Stable Loads,
Lance 880, Bison 3H Slant LQ GN, 1953 Chris-Craft 18' Sportsman

steve68steve
Explorer
Explorer
seraphim wrote:
...
But the fun is in the building. I agree.

Lol!! I used to think like that when I was younger, too... the challenge, the sense of accomplishment... the pride in knowing you did it yourself.

...Now I think the fun is in the camping. I'd rather pay someone if it means I can avoid months of research, planning, shopping for hard-to-find materials, tying up all my free time, etc.

Oh, to be young again.
2013 Travel Lite 960RX
2001 Ford F350 Diesel Super Cab Long Bed

seraphim
Explorer
Explorer
Not sure on the tubing. If they're buying enough for 50 units or more at one time? Haven't any experience there.

But the fun is in the building. I agree.
2012 GMC 3500HD Crew Cab LB 4x4 DRW with Duramax 6.6 diesel
2013 Palomino Maverick 2902.
[

Jfet
Explorer
Explorer
Some of it can be explained by bulk pricing, although I would be willing to bet that they don't get drastically reduced prices on things like steel tubing and aluminum sheet stock than I can get at the local steel mill. Maybe 20% cheaper max on those basic materials. The big unknown is how cheap they can get the name brand appliances like Norcold refrigerators or Atwood furnaces. If they are paying only $400 for a $1000 internet retail Norcold 6 cuft 3 way fridge then I need to start negotiating better with suppliers. ๐Ÿ™‚

I still am ok with building our own camper because we are able to do things exactly the way we want and to the level of quality we desire, but I would not recommend it to save money. I think of it more as a life experience...really not many people who can claim to have scratch built a truck camper. It also was great for learning how to MIG weld...I was forced into practice. I learned about flap disks on grinders (so much better than regular sanding wheels or solid grinding disks).

seraphim
Explorer
Explorer
Experienced labor, bulk pricing, etc - they can build units cheaper and more quickly. A friend owned his own mechanic shop, and I could buy materials and parts, often at 40% of retail. Needed a CPU for a transmission: I paid about $400 and it retailed for almost $1200.

I'm guessing, but I'd expect a $20k unit to ave a $10 to $12k build cost.
2012 GMC 3500HD Crew Cab LB 4x4 DRW with Duramax 6.6 diesel
2013 Palomino Maverick 2902.
[

steve68steve
Explorer
Explorer
Jfet wrote:
I know it doesn't excuse crappy workmanship, but after spending several months building our own camper from scratch I don't see how they make any money selling these things for $25 to $35K new. Maybe they are able to get refrigerators for $100 new when I have to pay $1000.

generator, furnace, water heater, stove, refrigerator, A/C, inverter, batteries, holding tanks, motorized jacks, water pumps, sinks, toilet...

I just listed $5000 to $10,000 worth of stuff...
I looked at building my own TC from scratch, and this is EXACTLY why I didn't!! Add to that Al siding, and lightweight plywoods, and the cost just keeps going. I thought of buying an older/ damaged RV on the cheap just to scavenge appliances, but that's a $ gamble that the stuff is all serviceable.

Labor is the one area where I think a manufacturer can save/ make $$. It's not that much harder to make 10 of them than it is to make 1.
2013 Travel Lite 960RX
2001 Ford F350 Diesel Super Cab Long Bed

Jfet
Explorer
Explorer
I know it doesn't excuse crappy workmanship, but after spending several months building our own camper from scratch I don't see how they make any money selling these things for $25 to $35K new. Maybe they are able to get refrigerators for $100 new when I have to pay $1000.

generator, furnace, water heater, stove, refrigerator, A/C, inverter, batteries, holding tanks, motorized jacks, water pumps, sinks, toilet...

I just listed $5000 to $10,000 worth of stuff and that doesn't even get you a frame, walls or roof. Add another $5000 for that and you are up to $10,000 to $15,000 just in basic materials. Figuring 500 man hours to build a camper at $20 an hour and you are at $20,000 to $25,000. Now the dealer needs to make a buck or two and you have to provide some warranty support. Where is the profit?

seraphim
Explorer
Explorer
I will check with our local rv dealer, though I'm not sure they carry Palamino. Had to drive 4 hours to find a dealer that carried TCs - not popular around here. I'll check though
2012 GMC 3500HD Crew Cab LB 4x4 DRW with Duramax 6.6 diesel
2013 Palomino Maverick 2902.
[

MAV_8801
Explorer
Explorer
Had the same shower pan issue! The guys at Berks Mont camping replaced under warranty with no issue and is much better. Now and. You can feel that's its reinforced under the pan. Any issues I had Palomino handled for me with no question. I have had it foe three years and still happy. Yep cheaper than the others but it got me out there enjoying camping.
2011 Palomino Maverick 8801, 2005 Chevy 2500HD Crew Duramax/Allison, Timbrens, Bilsteins, Michelin LTX M/S2, Hypertech programer & Honda Eu2000

seraphim
Explorer
Explorer
I'm sure there's quality variance within a manufacturing company, depending on model and individual laborers.

The storage under the sink is big enough for a few towels, but it's just a couple flimsy pies of hardboard stuck in to section it off. It seems possible to get a lot more storage space out of the area, with a little creativity.

I haven't examined the bathroom closely, but it appears the floor may come up if I remove the toilet and unscrew the trim. Not sure, though. May be more involved
2012 GMC 3500HD Crew Cab LB 4x4 DRW with Duramax 6.6 diesel
2013 Palomino Maverick 2902.
[

bwanted
Explorer
Explorer
Come and see my 2013 1172 lance tc!

brianjw
Explorer
Explorer
I looked at a couple of brand new palomino campers about 2 years. I wouldn't ever consider purchasing one myself. Complete junk IMO, much more so than the "average" junk that the rv industry is putting out. My travel lite wasn't perfect, but general quality overall seemed much better than the palominos for what I thought was a similar price point.
2006 F150 SuperCrew FX4 - Bilsteins, Hellwig sway bar, Firestone air bags, BFG KM2s, 4.56 gears, F&R lockers, Torklifts w/ Fastguns
2011 Travel Lite 700

Bedlam
Moderator
Moderator
My bath has a similar layout in the Arctic Fox. Under the sink, we do not have have storage - That is where the externally accessed dual battery tray is located. Next to the sink under the rest of the counter top is where our two 30 lb LPG cylinders are located with another exterior access door. Our walls, pan, sink and counter are a one piece mold with no seams, so I hope to never have to replace it.

On a side note: Arctic Fox was very quick in responding to my email inquiry about a repair to the siding door latch.

Host Mammoth 11.5 on Ram 5500 HD

jimh406
Explorer III
Explorer III
Based on viewing the posts here over several years, build quality seems to still vary for all of the manufacturers. I think it's due to the hand built nature of the campers and cutting corners on quality control.

On the plus side, the bad build issues seem to be able to be repaired though.

As far as email goes, I can't see why some sites list an email address since they don't seem to respond. I've found that there are lots of companies that basically only respond to phone calls which is a pet peeve of mine. I hate being on hold, and I think I can note my issue better in an email than they can copying what I say over the phone! In your case, I'd hate to list all of the issues you have over the phone. That would be a nightmare to track for them as well.

'10 Ford F-450, 6.4, 4.30, 4x4, 14,500 GVWR, '06 Host Rainer 950 DS, Torklift Talon tiedowns, Glow Steps, and Fastguns. Bilstein 4600s, Firestone Bags, Toyo M655 Gs, Curt front hitch, Energy Suspension bump stops.

NRA Life Member, CCA Life Member