Roadside assistance GS failure
Had a flat on our TT , pulled safely off the shoulder of the highway, contacted GS RSA , sent me a locator text that did not work, tried to call back and was stuck in their directory loop. Finally choose member services and finally was connected to a RSA agent. Took my information , gave me a claim number, and waited for the text message for service that never came, no phone call either. Waited another hour and still no communication! Since was in the Los Angeles area, called 511, freeway motorist assistance. Sent our a service truck in an hour, in the mean time, a CHP officer had stopped to assist. Service truck arrived and was back on the road in 4 hours. put the spare on, no cost. WHAT a Good Sam failure!!! Waiting to hear back from Marcus Lemonis about this. We have the RA Platinum Complete. If on Los Angeles county freeways, try 511, don't bother with a RSA.