Welcome to the EC club! I love mine. I had two Arctic Fox's before this. Not to knock them, they're good products, but they're a pain in the arse to work on compared to my Eagle cap. Everything is accessible from the basement--wiring, plumbing, tanks, etc. I've done a ton of mods to mine.
The factory is just a couple hours from me in Yakima, Washington. I have yet to actually go there, but every time I call, I get great help. They take their time to explain what ever your question is, and they have a very knowledgeable staff.
Worth noting, though...they're heavy. My previous TC was an 2013 Arctic Fox 1150, their biggest one at the time. I carried it on my F350 dually no problem. Got the EC 1160, and omg... right from the git-go it was heavier. Truck sagged, tires were at their capacity limit, had to do some suspension upgrades and sway bar upgrades. Finally, I went from my trusty 2001 F350DRW to a 2015 F-450....and still had to beef up the suspension!