Tranny cooler question
I talked to my mechanic a while back about adding a tranny cooler. He looked at my truck and said I already had a heavy duty cooler installed. On one trip with a long up hill pull, I saw the tranny te...
Forum Discussion
CKNSLS wrote:MrVan wrote:Andymon wrote:Charlie D. wrote:
When was the radiator/cooling system checked for road debris, bugs and other stuff?
Checked before we left and all was clean. I'm going to install an auxiliary cooler just to be safe.
Cooler
I purchased one from your sticky site. Do not buy from them. The unit I received had all the fins bent over because it had not been protected properly in the shipping container. I called them immediately, the only way they would send me a new one was if I returned the damaged unit first. I said they could charge me for both and then give me a credit when I returned the first damaged unit. They would not cooperate. I spent several hours straightening out the fins and had to install it because I was leaving on a 1600 mile trip the next day. It did help cooling the transmission more but when I got through the trip I tried to get them to send me a new one promising I would return the damaged one. Thy absolutely wouldn't cooperate. They do not understand how to take responsibility for a problem they have caused. I hope they have improved their shipping and packing procedures by now. They are not friendly people to work with.
They may not have packed it correctly - but for you to use it on a very long trip and expect them to take it back afterwards (no matter what the circumstances) is not realistic IMHO.
It's not their fault you waited until the last minute to install it.
Are you saying that they have no responsibility for poor packaging? Are you saying that they do not have responsibility for a defective product because it got damaged in shipment? Are you saying that they do not have any warranty responsibility because I used it for 4 days? I was wiling to pay for the second unit, have it shipped to me so I could install it in place of the original unit and then ship the original damaged unit back in less than a week for a refund. I think I was willing to go the extra mile trying to rectify a problem that I didn't cause. But now I am the problem in your eyes because I bought their product just a few days before a trip. The only mistake I made was buying the product from this company to begin with.
