fisher99
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Re: Unable to receive local assistance
toedtoes wrote: fisher99 wrote: toedtoes wrote: fisher99 wrote: Thanks for the responses. Doesn't sound encouraging that there is an "escalation" option for situations like this, but we'll see what GS says. Not encouraging? By your own admission, this "problem" occurred TWO YEARS AGO. GS is actually willing to look at it and possibly do something for you TWO YEARS later and that's not encouraging? Any other RA would simply tell you it's been two years and there's nothing they can do for you. I recently needed a tow and used my AAA. Their contracted provider kept pushing back their response time - first saying they'd be there the following day, then that next day saying it'd be another one or two days. I ended up paying out-of-pocket for an independent provider to get towed the first day. Guess what? I contacted AAA and have had my issue "escalated" so that I can get reimbursed. I certainly am glad they have an escalation option available for me. Calm down and take a deep breath... ;) What I meant by "not encouraging" was that the comments from others seemed to indicate that my experience was normal, which is not encouraging. And read my next post for more information. Your post said nothing about others' posts. You simply stated that it is not encouraging that they (GS) have an "escalation" process in place. And there is no "next post". Perhaps you should be more clear with your comments. As for the rest, this happened to you TWO YEARS AGO. Why even post about it now? But since you have, maybe just the fact that GS is even willing to "look into" it deserves a bit of credit - I don't know any other company that would respond to a 2-year old complaint. Be careful. I don't think that all of that YELLING is healthy... ;) In any case, I fully agree with you that GSRA deserves credit for addressing this 2 year old issue, and I think I gave them that credit in my last post. As for why I would even post about it 2 years after the fact, I think the results from GSRA answer that question nicely.0Views0likes0CommentsRe: Unable to receive local assistance
So, I received a nice call from Eric at GSRA. He was very gracious and we spent considerable time discussing my situation. After explaining about how they contract with certain support entities and try to use those agencies, he also said that this should absolutely never put a customer into the position that I was in, where I was told that they may not be able to get service to me until the next morning, when there is obviously service available (non-contracted, of course) only 20 miles away. He told me that if I ever found myself in this situation again that I should request that the incident be escalated to the agent's supervisor. And he gave me his direct number as well. So, that answers my main question. A customer does have the option of requesting escalation to a supervisor. I suppose in retrospect that I should have tried that, but under the pressure of the circumstances it didn't occur to me that it might be an option. And while GSRA will try as hard as possible to use contracted service providers (which is understandable), and while that may delay getting service to the customer, there is a limit as to how long that delay should continue. And that they are willing to use a non-contracted service facility if they cannot provide service from a contracted facility in a reasonable amount of time. Of course "reasonable" might feel different to GSRA than it does to the person stranded alongside the road... Eric is also extending my GSRA by 3 months, as a token apology for the level of service that we received. This was certainly not necessary, but it is a very nice gesture that helps me to feel that he is indeed concerned about the level of service that GSRA provided. Kudos to Eric (and GSRA) for this response. Glad I re-discovered this forum and made this post.0Views0likes0CommentsRe: Unable to receive local assistance
toedtoes wrote: fisher99 wrote: Thanks for the responses. Doesn't sound encouraging that there is an "escalation" option for situations like this, but we'll see what GS says. Not encouraging? By your own admission, this "problem" occurred TWO YEARS AGO. GS is actually willing to look at it and possibly do something for you TWO YEARS later and that's not encouraging? Any other RA would simply tell you it's been two years and there's nothing they can do for you. I recently needed a tow and used my AAA. Their contracted provider kept pushing back their response time - first saying they'd be there the following day, then that next day saying it'd be another one or two days. I ended up paying out-of-pocket for an independent provider to get towed the first day. Guess what? I contacted AAA and have had my issue "escalated" so that I can get reimbursed. I certainly am glad they have an escalation option available for me. Calm down and take a deep breath... ;) What I meant by "not encouraging" was that the comments from others seemed to indicate that my experience was normal, which is not encouraging. And read my next post for more information.0Views0likes0CommentsRe: Unable to receive local assistance
Good Sam Care Team wrote: Hello fisher99, Thank you for contacting Good Sam, I apologize for the experience you had with Good Sam Roadside Assistance. I would like to have the roadside team look into this further. Please provide a private message with your membership and contact number. Thank you, Ella Good Sam Care Team Thanks. PM Sent.0Views0likes0CommentsRe: Unable to receive local assistance
JimR 1 wrote: "Hello. Just discovered this forum and thought someone might be able to shed some light on this" You just discovered this forum but have been a member for 4 years?? JimR Yep. I must have signed up for it when I became a GS member and forgotten about it. Just stumbled across it (again) tonight.0Views0likes0CommentsUnable to receive local assistance
Hello. Just discovered this forum and thought someone might be able to shed some light on this. A couple of years ago we were on our way from Grand Canyon to 29 Palms, CA. Just about 20 miles out of 29 Palms I blew (completely) 1 tire and holed the other tire on the right side of my TT. Having only 1 spare and no tire plugging kit I knew I needed assistance so called GSRA. After taking my info the agent said he would call back within 15 minutes. While I was waiting I got on the iPad and searched for tire shops in 29 Palms. The search turned up 5 shops and on my 2nd call I located a shop with a tire that would meet my needs. It was around 4:00 PM and they closed at 5:00. The GSRA agent called back and said he had located someone who could come out but it would be an hour and a half. It was 102 degrees out and we were baking, so I asked the agent if he couldn't get someone out of 29 Palms which was only 20 miles away. He said that he couldn't because GS didn't have any contracted services in 29 Palms. We told him to go ahead and schedule the repair service and we would just sweat it out (literally) and wait. About 30 minutes later he called to say that the guy he had contracted called to say that he wasn't going to come afterall, and that he (the agent) was trying to find someone else to come out. I again requested that he contact someone from 29 Palms and was again told that that would not be possible. He said that he would call when he had a solution, but that he may not be able to get someone out until the next morning. I decided that I couldn't just sit any longer so got out and started changing the blown tire for my spare, knowing that I would still not be able to go anywhere because the 2nd tire on that side was flat with a small hole. While I was changing the tire, a Good Samaritan stopped to see if he could help. He had a tire plugging kit and a compressor so we were able to fix and air up the 2nd tire so I could make my way into 29 Palms. So, after sitting on the road for over an hour in 102 degree heat, being told that GSRA help was on the way, then that it wasn't, we were finally back on the road, due to the help of a stranger and not GSRA. I called the agent once we were moving and canceled the service request. So, here's my question: Is there really not any way for GSRA to send someone from a town that is only 20 miles away rather than from somewhere that is an hour and a half away? And especially if the one that is an hour and a half away cancels and they can't find someone else to come until the next morning? Am I, as a GSRA customer, just basically out of luck? Spending the night on the side of a very narrow 2 lane road, just barely off the asphalt? Or is there some method that I should be aware of by which I could have received a better result from GSRA? The good news is that I now travel with better preparation (tire plugging kit and compressor), but am still wondering if this experience was the norm for GSRA or if there is something that I should know that might help if I encounter a similar situation?2.7KViews0likes22CommentsRe: Wind River 280RLS - TV Swap?
Good info. I'm tentatively looking at the Morningstar SureSine 300w inverter. Goes into power saving mode automatically when current isn't being drawn. You can also wire in an on/off switch. But I will definitely look at these options as well. Thanks!275Views0likes0CommentsRe: Wind River 280RLS - TV Swap?
Yes, the current Jensen TV is 12v. I agree about the shortage of 12v options. My favorite TV's (Samsung) don't have a 12v option at all. Which is why I'm looking at recommendations for a good inverter. Is "Pure Sign Wave" the brand of your inverter or is that a generic description? Would be interested brand/model if it is working well for you.275Views0likes0Comments
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