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Re: Pull Rite customer service
I was as shocked as you are about Pull rites customer service. The funny thing is I still have the parts list from my original 16K Super glide purchase. I was able to compare line items and the parts are identical. I thought something probably changed so I measured each part. Identical! Anyway I am loosing the focus. I just want everyone to understand the situation and Pull Rite’s response. The reason for for a new adaptor kit in the first place is because of the DEF system that is now required for all Diesels. Happy Holidays.272Views0likes0CommentsPull Rite customer service
I am posting here because I feel obligated to fill everyone in on my experiences with Pull Rite as a company. First I need to inform everyone that the Pull Rite design and quality is superior to all other products I have used in my 25 + years of RVing. With this said my issue is with the company’s lack of desire to satisfy their customers. The story begins with my purchase of a 2013 Dodge Ram to replace my 2008 Ram which I had a 16K super glide Pull Rite fifth wheel hitch installed. I contacted Pull Rite to purchase the adaptor kit which I expected to only include the parts needing to be changed or replace to adapt the hitch to my new truck. After contacting Pull Rite and communicating with Mr. Pullman himself I found that they would not sell the parts that I needed outside of a new installation kit. Said kit included much more parts not needing to be replaced on my hitch system. The only parts I needed were the adaptors that attach to the frame and two ends to the rails I already had. Instead of Pull Rite selling me these items they informed me that I would have to pay almost $800.00 for these parts and rails, pins and rail ends that I already had. I am a very dissatisfied customer and although Pull Rite makes a great product will never purchase another of their products. Customer retention/service should be first and foremost in a sales company’s overall agenda. A satisfied customer’s value is new customer’s something Pull Rite has decided is not important to them. So heads up to those of you Pull Rite owners that want to upgrade to a new truck and don’t expect to pay a lot for this kit. SURPRISE!!!1.9KViews0likes8CommentsPullRite and 2013 Dodge RAM
I am a fan of PullRite having had the 170 travel trailer hitch and the 16K Super Glide hitch that is until recently! My wife and I just purchased a 2013 2500 Dodge Ram Diesel. After contacting PullRite and emailing Mr. Pulliam I found that I needed to purchase the adaptor kit 4440 and was a little stunned at the price of $775.00. I had my local installer look into why the price was so high, only to find that this kit include pieces that I already have. When we contacted PullRite they simply said they will not sell pieces of the kit. The hitch sits on a rail system that has pins that go through the bed and locks into adaptors mounted on the frame of the truck. Since I have the 16K super glide that was previously installed in an older Ram I do not need the rails and just need the adaptor ends for the back rail and the Frame clamps for the truck. This has made me skeptical of PullRite’s tactics of maximizing their dollar value and not focusing on their customers’ needs. Has anyone else had issues like this through their dealings with PullRite? I would love to hear your stories and maybe your solutions!638Views0likes2Comments
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