Nat gen/Allstate service. Or not
A couple of months ago I was shopping at the supermarket and when I came out, I found that someone had hooked the lower part of the bumper on the drivers side. I got an estimate form a body shop ,called the local sheriff who said that I didn't need to report it as it was on private property and then notified the claims line. Got a call back from a lady in Florida, I live in Washington, and she quizzed me on how it happened and sent me the my claims pic link. Got a call back from her with an attitude that intimated that it was self inflicted. I called my agent and told him what happened and he pushed it up the ladder. A couple of days later I got a call from a guy in Arizona, who also gave me an attitude about it being self inflicted and that they had turned the pictures over to an accident reconstruction guy and that they had also determined that it was self inflicted. Now mind you this was determined on pictures that I took with my cell phone and no in person adjuster and was told that that I could get my own accident reconstruction guy if I wanted to at my expense. Nope and nope.. I will pay the repair and will be cancelling coverage with Nat Gen/Allstate as soon as I get coverage with another company. I have since discovered that Nat Gen/Allstate is cutting down on expenses by not hiring adjusters and cutting back on their service. I have been a customer of theirs for over 20 yeaRS.
Horrible Good Sam/National General Experience
Wanted to write a little PSA (vent session) regarding my experience with Good Sam/National General Insurance. I called them in mid Feb to get quotes for the RV as we just purchased and planned to go full time. Logic was go to the people who should be the experts in RV insurance. First red flag was the fact that they couldn't determine my model using the VIN. (Picture I sent from the actual title, not a typo on my part) They wanted to insure a lower level model that was about 7 feet shorter than mine, and not the same value level. Finally determined through photos I sent and Google searches on their end, they would insure as a Roamer even though mine isn't or at least doesn't say Roamer like the original models. I didn't care as the replacement value was what I expected based on the RV's NADA. 2nd red flag was the question of "How much did you pay for the rv?" This was immediately after I inquired on replacement value. This sparked the question of relevancy to the quote. Shouldn't matter what I paid, all that matters is the value and coverage. We got through it and accepted the quote amount for the RV and subsequent sales pitch to move my F250 over to bundle. Perfect, let's keep it moving. Quoted moving my motorcycles and my sons car over, but it didn't make financial sense. We even joked (myself/agent) on how much it was to insure a 16 year old. Fast forward to this months draft from my account. DOUBLE the amount quoted. Of course this got the CFO of the house (wife) in my ear, and irked me based on what we expected. I email the agent I'd worked with so closely for an explanation. Response was "we need proof of coverage on your son". OK, why? He's not on the policy, I specifically declined adding him and the motorcycles. His car is covered under my old insurance broker. I then asked for a refund of the difference quoted. No response, but a call with a voicemail from a "manager". Called back and left my own voicemail. Followed up with an email trying to rectify, but only response was he'd call again. Got another call while I was on a work call. Again, voicemail to which I returned the call and received the same. Another email trying to connect from my new voicemail, with a specific request to just get an answer in the email since we'd had trouble connecting and it had been a few days. Nope, next response was he'd try me again. Now I'm frustrated. I called my old agent, got him to quote the two vehicles, and in typical fashion he got back to me within minutes. Much better rate with the same coverage on both. I shouldn't have ever left him. Notify Good Sam/National General to cancel my policy today, expressed my dissatisfaction/concerns and wished them well. Response back was "sorry to hear, call customer service to cancel your policy". Ughhhhh! Called customer service and began my wait. Finally got someone on the phone and proceeded to cancel. Quick and easy process, all canceled, and I ask the final question. "What's the prorated credit I'll receive? " Answer to that was some jargon about Georgia being a "prorata" state (spelling?) and they get to keep 10% of the premium. OK, so what does that look like related to the last payment we just made? "You owe us $260". WHAT!! At this point I give my fiery speech, tell them what I thought of their service, and wished her a farewell. Followed immediately by an email to the agent and "manager" I'd corresponded with in the email. No response yet, but I don't expect much at this point. Sorry to be so long winded, but this was a mess from the beginning. Beware of what you're signing up for if you go with these guys. Don't believe they carry anymore "expert rv" knowledge than any other carrier. Stick with who services you best at the rate you want!Remove me from your mailing list
I don't own any RV now so What do I have to do to get my name from your mailing lists? I have not been a Good Sam member for 2 years but I am still getting offers for Roadside Assistance and RV Insurance even after multiple calls over many months. I don't want nor do I need any of these products since I have sold my MH and at my age and finances will not be replacing it. I am more concerned about identity theft from my mailbox. pleasae address this issue to get it corrected. Sincerely, James Ellerman Arnold, MOGood Sam motor home insurance
Hi I’m looking at good Sam insurance and don’t see any bundle option with the other products like travel assist, roadside and my main good Sam membership for further discounts My next item is I think your motor home insurance is underwritten by an Allstate company , why isn’t it giving me discounts due to having my cars with Allstate ? Just a few bogo ideas to save some moneyCustomer Service Quality Question
I submitted an online claim today roof damage to my 2021 Grand Design Solitude. I attempted to call them to ask when they would be approving the claim but their automated phone system seems to be really hosed up. I had to enter my claim number 4 times in order to get placed on hold to speak with an agent. After an hour of patiently waiting on hold, the line finally rang through and the call was dropped immediately (on their side). I'm just curious if anyone in this forum has found Good Sam/National General Insurance to be a reputable/responsive company to work with. My thought is, why would Good Sam affiliate themselves with a company that wasn't reputable/responsive? So I'm guessing it's just me but I wanted to check out other RV owner's experiences.
time to renew
I was previously with Good Sam Insurance for my fifth wheel trailer. After moving to Florida and living in our trailer for seven months while our house was built. As I remember, I was told National General does not write camper insurance in Florida, or maybe it was for people living full time in their trailers. Anyway, I was switched to Progressive. Now it is time to renew and it appears the premium has gone up considerably from what we paid last year. We are no longer living in the trailer and it sits most of the time in a storage facility. Is there another Good Sam Insurance company with lower rates? Bandaid
