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Gingerela's avatar
Gingerela
Explorer
Aug 10, 2013

Lake In Wood Campground - Is it always like this?

Just visited Lake In Wood CG in Narvon, PA after reading how highly rated it is. While the grounds are beautiful and rather picturesque compared to others we've visited, we found the staff to be rather standoffish and bordering on rude.

While checking in, personnel was not welcoming or even friendly. The woman standing next to me wanted to pick a item up from someone who was camping there. She was told she had to pay $6. She then said she would just call the person and ask her to meet her at the gate to get the item. The man behind the counter berated her, telling her she was not allowed to do that and that she HAD to pay the fee. It was uncomfortable to hear this heated exchange. His tone was so hostile, you'd think the woman had stolen something.

As i stepped up to register, I was treated indifferently as a factory worker would treat a product on an assembly line. Not even so much as a 'Hello', or 'Thank you'. The following day, we visited the office to get some ice cream. The man behind the counter that served my husband his cone was very condescending to the point that I wanted to say something. The young lady standing next to him was clearly embarrassed by his attitude and less than stellar treatment of a paying customer. She was the only employee who smiled and was courteous the few times we had to go into the office/store.

It appeared to me the majority of the older employees were not happy to be there and we felt as though we were inconveniencing them with our business.

Given the popularity of this CG and the fact that it stays booked solid through Labor Day weekend, I can't help but wonder if others have experienced the same lackluster treatment. I'd love to return as we enjoyed the amenities, but we're hesitant to spend our money (and it's definitely not cheap) where we don't feel welcome and our presence is an inconvenience to the staff.

36 Replies

  • Padlin wrote:
    I could never understand why folks chose to live in a neighborhood with a Home Owners Association, but they do and seem to like living by others rules. Seems your CG is similar, you don't like it but many must if the reviews are to be believed. Just don't go back, vote with the feet.

    By the way, welcome to the forum. Maybe if you had come here before and asked about the campground you would have gotten different reviews. Please do as Dog Folks suggest and post somewhere it will actually help someone.
    With all due respect, I think you're missing the thrust of the OP's post.

    The OP witnessed AND experienced discourteous and rude treatment by employees of the CG! The post has nothing to do with HOAs, OR not liking the rules of the CG!

    To the OP, and a couple others:
    I returned from a trip through Houston and San Antonio, Texas recently, and experienced some iron-fisted, acting employees at at least two of the RV parks I either stayed at, or enquired at in-perspn about their rates and payment policies.

    I am growing weary of office personel that seems irritated and impatient when being asked questions about their rates, check-in, and check-out times/procedures.

    I think I will start writing emails to RV park owners, when I feel that I am being mistreated by any particular office help - the trouble is, is that sometimes the worst offenders of discourtesy shown to calm and courteous RVers, are the RV/CG owners themselves!

    It sure makes Walmarts seem attractive with their 'no-hassle' policies versus some of the rude RV park treatment given to paying customers.
  • I could never understand why folks chose to live in a neighborhood with a Home Owners Association, but they do and seem to like living by others rules. Seems your CG is similar, you don't like it but many must if the reviews are to be believed. Just don't go back, vote with the feet.

    By the way, welcome to the forum. Maybe if you had come here before and asked about the campground you would have gotten different reviews. Please do as Dog Folks suggest and post somewhere it will actually help someone.
  • The CG was always run by an iron-fisted guy named Klaus, who apparently passed away recently. I personally did not like the way the CG was managed and how staff treated us, so we did not return. It was also one of the most expensive CGs I've ever stayed at.
  • When faced with such poor service and/or bad conditions I do 3 things after taking down the names:
    I write a detailed letter to the owner of the campground praising the excellent employees first then detailing the rude behaviors of the bad employees.
    I'll also write two reviews, complete with my concerns at the following travel sites:
    http://www.tripadvisor.com/
    http://rvparkreviews.com/

    If the owner is unwilling to reply, then I cross the cg off my list. I'd rather boondock then pay my hard earned retirement check dollars to be treated with lack of courtesy.