Worst customer service in 30 yrs of rving
My niece is getting married in Orlando on 10/31/14. I had already looked online for Ft Wilderness and all campsites showed not available so called directly. After a 20 plus minute wait and giving all ...
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Bad service happens, that's for sure. Did you happen to see the tv show Undercover Boss yesterday? They did one on the KOA campgrounds. The first site the boss visited (undercover, of course) had a receptionist that, personally, i would have fired on the spot if she were in my employ. Her response to an angry customer was unbelievable! Yet, the "boss" thought she did a great job. !!! ARRRGH....no, if you have a customer unhappy with the check-in or check-out times, ask WHY other hours are so important to him.....maybe he has extenuating circumstances and just maybe you can HELP him. These are franchises, you CAN help people and extend exit times or entrance times. But, no.....she argued with him and hung up......unbelievable...... I'm with you keepmotoring, I expect more, too.
