Customer service
Hello folks, I'm new here.
I've been RVing & camping since 1984. I've had six or seven travel trailers and two motorhomes. One travel trailer was one year old, one travel trailer was new and one motorhome was new. The rest were all used. I probably purchased 12 or 14 new vehicles in my life as well.
The latest motorhome is a 2016 Thor Challenger. Literally since day one it's been a nightmare to own. The only thing that has made it worse is dealing with warranty expert employees at Thor. I wish I listen to all the naysayers about Thor quality. It is actually been the worst customer service I've ever experienced. Over the last year-and-a-half they have pawned me from one person to the next. I believe it was by Design to wear me down as each new person new little of my motorhomes problems. In my opinion Thor products are very appealing due to styling and amenities. I wish I did not allow those cloud my judgement.
Marc DeNardo
I've been RVing & camping since 1984. I've had six or seven travel trailers and two motorhomes. One travel trailer was one year old, one travel trailer was new and one motorhome was new. The rest were all used. I probably purchased 12 or 14 new vehicles in my life as well.
The latest motorhome is a 2016 Thor Challenger. Literally since day one it's been a nightmare to own. The only thing that has made it worse is dealing with warranty expert employees at Thor. I wish I listen to all the naysayers about Thor quality. It is actually been the worst customer service I've ever experienced. Over the last year-and-a-half they have pawned me from one person to the next. I believe it was by Design to wear me down as each new person new little of my motorhomes problems. In my opinion Thor products are very appealing due to styling and amenities. I wish I did not allow those cloud my judgement.
Marc DeNardo
