Worst customer service in 30 yrs of rving
My niece is getting married in Orlando on 10/31/14. I had already looked online for Ft Wilderness and all campsites showed not available so called directly. After a 20 plus minute wait and giving all ...
Forum Discussion
Bumpyroad wrote:Not saying they should change, but the way the customer was asking and what was being said put the KOA staff member in a bad light. The customer WAS out of line.....however, she didn't handle it well.amandasgramma wrote:
if you have a customer unhappy with the check-in or check-out times, ask WHY other hours are so important to him.....maybe he has extenuating circumstances and just maybe you can HELP him.
I see absolutely no reason why the attendant had to "justify" the check in and check out hours. I have asked for and gotten an extra hour or so if necessary, but if not I would just obey the written requirements, not thinking I somehow was entitled to a variance. too much entitlement now a days anyhow.
bumpy
