Worst customer service in 30 yrs of rving

keepmotoring wrote:
Lantley, we are doing great!! Neighbors, sometimes not the best but owners.managers great and makings reservations at campgrounds has always been no problem until Ft Wilderness.

Now that's the spirit! As the song says Don't worry be happy.
Disney/Fort Wilderness is a busy place. They actually do a decent job but I'm sure at times they can be overwhelmed with the volume of people wishing to get info on their attractions. I think sometimes we forget Disney is a World Wide attraction/destination. That's not an excuse for Disney, But the reality of how many calls a day they handle.
Comparing the phone volume to Tropical palms or any other campground to Disney is just silly.
I'm not crazy about automated phone systems ,but somewhere like Disney could not operate without some form of automation.
Without automation the phone would just ring and and ring.....while the staff dealt with the previous caller.
In today's world we can avoid phones use the internet to make reservations and get info. If we don't trust internet info we can also verify the internet info by reverting to the phone system! Sort of a vicious cycle.
We can also vent our frustrations via the internet, which sometimes helps make us feel better. But really doesn't change things in the long run.
Those that enjoy Disney put up with the crowds,long lines, and waits associated with the volume of people Disney serves. The Disney fans believe it's worth all the extra effort/hassle in the end to enjoy the Disney experience.
In any event life is just too short to sweat the small stuff. Disney and Fort W. are not the only game in town.
They are plenty of CG's in the area counting on Fort Wilderness'
overflow as part of their business plan. They know Disney cannot always accommodate everyone looking to stay at the FW and the other Disney Resorts. Enjoy your trip.