I submitted the claim to EverGreen but was never reimbursed. The service provider was an independent operator based in San Jose, California. I've had a few communications with EverGreen and they are not very responsive or are very slow in responding. I'm still waiting to hear from them after several followup emails/phone calls.
I'm hoping to see reader feedback on the Columbus made by Palomino. It was one of the trailers my wife and I were considering before buying the Bay Hill.