Best customer service
I ordered a windshield from Rocky Mountain ATV and needed a replacement part....Here is the email dialog from yesterday and today and let's say they are the best....Other companies need to take lesson...
Forum Discussion
Unfortunatly you guys coming on the forum talking about "GOOD" customer service are the exception. The old saying is an unsatisfied customer will tell 10 people but a happy satisfied customer will only tell 1....
If more would post of their great experiences, mayby the places that keep getting blasted for poor service would take notice???
No..not likely..
And even more important is if a place has an occasional screwup BUT makes it right, that person who posted original complaint should update.
We would all then have a clear idea of who really does care about their customers (whom indirectly pay their wages)
My situation started at Amazon when a supplier (Mountain Gear)did not meet a shipping deadline for snowshoes. Reordered different model that Amazon shipped direct so I would receive when needed. Cancelled the original order but info on site was behind so they had already been shipped. Both billed to credit card, wife didn't want the second pair so figured I was in for an experience to get returned and refunded. To complicate it, i am in Canada, product being shipped to a US address, Canadian Visa, you get it...real screwed up.
Mountain gear guy manged to catch shipment before they delivered, had returned and credited my card immediatly.
I was shocked, impressed, and very happy. In fact I felt bad for the things I had muttered under my breath that I anticipated would happen.
This is a great place to deal with and i am glad to state it.
There is a cost to these companies to offer this above and beyond service BUT I think its less than the cost for lost business the poor service companies offer..!!
WHY cant they figure that out??? :h
If more would post of their great experiences, mayby the places that keep getting blasted for poor service would take notice???
No..not likely..
And even more important is if a place has an occasional screwup BUT makes it right, that person who posted original complaint should update.
We would all then have a clear idea of who really does care about their customers (whom indirectly pay their wages)
My situation started at Amazon when a supplier (Mountain Gear)did not meet a shipping deadline for snowshoes. Reordered different model that Amazon shipped direct so I would receive when needed. Cancelled the original order but info on site was behind so they had already been shipped. Both billed to credit card, wife didn't want the second pair so figured I was in for an experience to get returned and refunded. To complicate it, i am in Canada, product being shipped to a US address, Canadian Visa, you get it...real screwed up.
Mountain gear guy manged to catch shipment before they delivered, had returned and credited my card immediatly.
I was shocked, impressed, and very happy. In fact I felt bad for the things I had muttered under my breath that I anticipated would happen.
This is a great place to deal with and i am glad to state it.
There is a cost to these companies to offer this above and beyond service BUT I think its less than the cost for lost business the poor service companies offer..!!
WHY cant they figure that out??? :h
