I have a friend who has her Rv in for repairs. They have been waiting for over a month for parts, so far. They wanted to take the Rv out for a outing and they told her that they would charge her $119.00 for taking the Rv out. THAT ISN'T RIGHT! They won't work on the Rv until all the parts are in, which is understandable! Bruce

time to change dealers. She SHOULD be able to order the parts and pay for them in advance (or possibly even leave a deposit) and bring the RV in when all parts are there. The best time to negotiate that is BEFORE taking it in though.

I would assume that is for the work they have done in determining what needs repaired and for ordering the parts. Not surprising they would want to be paid. Some people would take the RV and never return.If the $119 goes toward the eventual repair billing, and not in addition to, that would be acceptable.

BB_TX wrote:I would assume that is for the work they have done in determining what needs repaired and for ordering the parts. Not surprising they would want to be paid. Some people would take the RV and never return.If the $119 goes toward the eventual repair billing, and not in addition to, that would be acceptable.I agree with this and it wouldn't be out of line at all to want her to settle up before leaving with her RV.

I have a friend who has her Rv in for repairs. They have been waiting for over a month for parts, so far. They wanted to take the Rv out for a outing and they told her that they would charge her $119.00 for taking the Rv out. THAT ISN'T RIGHT! They won't work on the Rv until all the parts are in, which is understandable! BruceI have two thoughts and reactions:1. Take the RV out of the shop today!!!! Tell them to bill you and then send the bill to the Better Business Bureau with a complaint. Contact your State Dept. of Complaints for Auto and RV businesses.2. I would wait 2 month to pay the bill:)3. Find another RV Repair shop and drive or have your RV towed there:)4. Contact the Trailer Life magazine and ask them to investigate the RV repair shop with regard to their bills, cost of parts and length of time to make repairs.

It sounds like they are charging her for putting the unit back together and having to tear it down again. It is not fair but they have her between a rock and a hard place. This would be the last time I would ever deal with that dealership.

Does this sound right? | Good Sam Community

17 Replies

NJRVer
Explorer
Nov 23, 2013
fla-gypsy wrote:
I think we are missing something in this story.

Yeah, like some facts.:R
Milt
Explorer
Nov 23, 2013
Are you certain it's been paid already?
Last year I had an ins. claim and they gave the check made out to me and the
repair shop with instructions not to endorse and give them the check until
repairs were complete.
Milt
Bird_Freak
Explorer II
Nov 22, 2013
Poppy & Nana wrote:
Have her call the insurance company and ask them to intervene on her behalf.....if in fact the body shop has received full payment I'm sure the insurance company would like to know about this!
I agree. She needs to contact her insurance co.
fla-gypsy
Explorer
Nov 22, 2013
I think we are missing something in this story.
Us_out_West
Explorer
Nov 21, 2013
Poppy & Nana wrote:
Have her call the insurance company and ask them to intervene on her behalf.....if in fact the body shop has received full payment I'm sure the insurance company would like to know about this!

Body shop??!

Didn't see that in any of the OP's posts....sorry if I missed that.

:h
Poppy___Nana
Explorer
Nov 21, 2013
Have her call the insurance company and ask them to intervene on her behalf.....if in fact the body shop has received full payment I'm sure the insurance company would like to know about this!
Us_out_West
Explorer
Nov 21, 2013
blue trawler wrote:
All I am saying, is that they want to charge her $119.00 to take the Rv out for the weekend.
USAA has paid them already! They have their MONEY.

Bruce

Bruce, all I can say is I appreciate your friends problem with getting parts but there has to be more to this.

We still don't know what the real issue is with their RV. If not a serious deal they didn't have to leave their rig and could continue to use. Can't be to huge if they want to take out and use w/o being 'fixed'.

If you don't know all the details maybe your friends could come in here and let us know.

At this point we do not know all the details...two sides to every story. Maybe there is justification for the dealers charge...maybe not.
blue_trawler
Explorer
Nov 21, 2013
All I am saying, is that they want to charge her $119.00 to take the Rv out for the weekend.
USAA has paid them already! They have their MONEY.

Bruce
Us_out_West
Explorer
Nov 21, 2013
blue trawler wrote:
Us out west.
They told her she could take it and they would call her when the parts came in. She did not think it would be over a month. So, she just left it. No problem.
Last outing she stayed in a hotel. Next club outing is first week in dec. Then she will return it.

So what is the issue? What parts are on order?

Need more info before further comments.
blue_trawler
Explorer
Nov 21, 2013
Us out west.
They told her she could take it and they would call her when the parts came in. She did not think it would be over a month. So, she just left it. No problem.
Last outing she stayed in a hotel. Next club outing is first week in dec. Then she will return it.