Brittney Spears......"Oops ......". Sorry to hear of your misfortune bud. I conqur w/ the post about dropping a RV. I almost lowered ours onto the top of box w/ the auto-level 1st time I went to use auto retract and not knowing what it was going to do. like yourself, it was brand new (RV). I shut off power to the auto level about a second into contact. No damage to truck, scraped decal on hitch and did just a lil damage to trim, but nothing a couple crews didn't taker care of. FWIW, did GD have labels for the tv mounting plate? Did they have them in the right spot? Many posts about drier vent hole locations not being right.