Ranger Smith wrote:
Lantley wrote:
Despite what the brochure says or what literature you may read.
Does anyone really believe they can get immediate (within an hour service at anytime in any part of the country?).
My thought is During normal business hours it could easily take 3 hours if you are unlucky. Anything faster than 3 hours you are doing great.
Anything longer that 3 hours your suffering but it comes with the territory.
These are not cars or your typical passenger vehicles! The require limited specialized equipment to tow them.
When it comes to rate of pay GS is competing with 18 wheelers and commercial operators who will pay a premium for a tow vs. RV'ers who are not so quick to pay the premium rate.
Of course you could dump GS and start dialing yourself when in a jam, stranded along the roadside
Well maybe they should not sell the service if they can’t get it done.
I'm not suggesting what happened to the OP is OK. However before we decide the service is worthless, we should consider how many successful call were handled that day. Was the rate 90% or 20%.
I imagine it was much closer to 90% than 20% or roadside service in general would not exist.
With that in mind simply due to the size and geography of the US it is simply not possible to be 100% efficient.
The question becomes is it better to just tell the customer up front we have no one in the area or do you pretend to have someone while scrambling to find a provider?
Neither scenario has a happy Ending.
