AAA ERS FAIL
Last week I experienced an instant flat (near blowout) on Hwy 445 on the Pyramid Lake Highway on the reservation after running over small amounts of animal bones just northwest of Pelican Point and Windless Bay beach.
Called AAA and they said no problem and confirmed my exact location on the Indian reservation and said less than 1 hour arrival time of Tow truck. After 1 hour I called them again and second operator said my service request had been cleared (stopped) but they would again contact a tow outfit and expediate my request and again they confirmed my location on the reservation.
After another hour I checked voice mail and the 3rd call center operator said they did not have a permit to go on the reservation.
I hung up and called local Indian tow operator (2 brothers) who live in Wadsworth on I-80 and other one Toby who lives in nearby Sutcliff village. In less than 30 minutes Toby arrived and together we placed a temporary spare on the rear wheel of my heavily loaded Dodge Ram 1500.
On my way back to Reno I pass a AAA tow truck heading towards Pyramid Lake and my voice mail (4th operator) later says the truck is near my flat destination on the lake. This is at least 4 hours after 1st service call and 3 hours in high heat of noon day sun with no shade.
Many many thousands of RVs and cars/trucks visit Pyramid Lake every year. I need another much more reliable ERS service. Maybe USAA?? or anyone else.
Called AAA and they said no problem and confirmed my exact location on the Indian reservation and said less than 1 hour arrival time of Tow truck. After 1 hour I called them again and second operator said my service request had been cleared (stopped) but they would again contact a tow outfit and expediate my request and again they confirmed my location on the reservation.
After another hour I checked voice mail and the 3rd call center operator said they did not have a permit to go on the reservation.
I hung up and called local Indian tow operator (2 brothers) who live in Wadsworth on I-80 and other one Toby who lives in nearby Sutcliff village. In less than 30 minutes Toby arrived and together we placed a temporary spare on the rear wheel of my heavily loaded Dodge Ram 1500.
On my way back to Reno I pass a AAA tow truck heading towards Pyramid Lake and my voice mail (4th operator) later says the truck is near my flat destination on the lake. This is at least 4 hours after 1st service call and 3 hours in high heat of noon day sun with no shade.
Many many thousands of RVs and cars/trucks visit Pyramid Lake every year. I need another much more reliable ERS service. Maybe USAA?? or anyone else.
