rockhillmanor wrote:
ScottG wrote:
..We've got all the facts
. The customer was let down at the worst possible time.
...
No we do NOT.
I'll ask again to the OP.
WHY did they not send someone?
What REASON did they give you?
I find it highly unlikely that GS said "sorry not going to service you" and hang up without a reason.
I don't care "why" they didn't send someone. If I pay for a service then I expect to get it. I don't care how nice they are about it, whether they "cant find a tow truck" (their usual excuse only to be disproved by a customer calling a tow company) or what ever else they claim. Leaving a customer sitting beside the road is not acceptable.
