Tvov wrote:
Can you try going to another Ford dealer? Seems like the majority of issues people have with "warranty work" is related to the dealership managers/owners, not the manufacturer, no matter if it is GM, Ford, VW, BMW, etc.
My local Ford dealership is very good about warranty work and repairs in general... they aren't cheap, but they are straight forward about what they are doing.
Nope, almost all VW dealerships and their service are awful. Seems that all their technicians know how to do is screw things on and off, empty and fill things up, while spilling everywhere, both oil and Diesel Exhaust Fluid, and screw things up on your car, doing more damage than good. The good old "can not duplicate the problem" despite the shop foreman seeing the problem has gotten old. I'm in a position now where a minor problem has made me rethink ever buying a New Volkswagen again. The warranty coverage in not worth the ink and paper it is printed on. Even the California DEpt of Consumer Affairs Bureau of Automotive Repairs has gotten nowhere with them. The new company business model is "warranty, what warranty?" Reminds me of middle Eastern business practices and contracts being a joke. They deny, deny, deny. Funny, not a single other model on the lot, new is doing what mine does when you turn the ignition switch off, yet VW of America claims it's operating within design parameters. Yet they won't tell you what those parameters are. Full of Bull Excretement is what they are.
I don't know who coined the expression "Volkswagen Stealership", because I, at the time, thought it was unjust. After buying $150,000 worth of VW product from 2012-2014, I now know otherwise. It's true.
Volkswagen Customer Care is a joke. It's a 3rd party organization contracted out by Volkswagen DE... tell you what you want to hear, but they have no teeth over dealerships, and the dealerships know it. German Engineering, I am finding out, is worth nothing unless your technician is trained in Germany, and fluent in German, otherwise you may as well have a monkey working on your car for any type of non routine service, when something breaks. They have to telephone diagnose, and can only go step by step, in the most circuitous route you can imagine. No tech really knows how to diagnose, certainly not on a Touareg TDI. VW never even trains them on how things actually work or how they are all integrated together. A tech isn't even a technician, it's just a uniform they wear, most of them are not certfied by VW. The turnover churn rate of technicians at my local VW dealership is such that I've never seen the same technician there twice, for any service. I know, because I watch them, and tip accordingly if the technician takes pride in their workmanship, and do clean work, not sloppy stuff or cutting corners.
All of the above is IMHO and YMMV, standard Caveat's apply at all times. If you find a great VW Touareg TDI master mechanic, let me know, via a PM. The ones here in So Cal suck donkey ballz.
