BAD EXPERIENCE
I have always complimented roadside assistance but today I had a bad experience that needs clearing up.
I lost my brakes near home, got home using the rig brakes thankfully. NO ONE was hurt.
I called Good Sam Roadside Assistance and was told someone would be there in an hour or so. An hour or a little more I got an automated call stating they thought the assistance occurred and if not hit #2 so I did since no one had come. They called the provider again and they came about 30 or so minutes later. Immediately told me they could only tow me 8 miles. There was NO place within 8 miles of me to fix my Chevy Brake Lines so the GS Roadside Assistance had authorized the tow to the nearest Chevy dealership, 10 miles away. The driver immediately wanted $8 for the extra 2 miles. I called GS Roadside assistance again, and they said they were faxing an authorization to take it the 10miles, the fax came through stating 8 miles AGAIN, so I called AGAIN, they then said they were aware and were faxing to the provider of the tow. In the mean time GS called my home( I was on cell with GS at the time on hold) and that gentleman who I think said his name was Chris, said he was taking care of it. AGAIN THE FAX SAID 8 MILES but then I think maybe Chris called the provider and it was authorized the extra 2 miles FINALLY!!! My questions are 1) with a Platinum Membership is the limit of miles they will tow 8 miles???????? 2) Why did someone continue after being authorized the 10 mi to Chevy dealership why was there two more faxes to the tow truck company that said 8 miles???
If I were on the highway this could have been a very bad situation to say the least!!!! There was brake fluid all over the place, it was clear that taking me to a Volvo dealer(that was the first suggestion of the woman who answered GS Roadside Assistance phone but I protested and the "supervisor" authorized it to go to nearest Chevy Dealership which was 10 miles away. I rarely use my roadside assistance and in fact this is the first time I have used it with Good Sam Roadside Assistance and this experience was HORRIBLE. I have used Coach-Net before and had NO trouble. I assumed that Good Sam would be as good or better. I was wrong in this case, hope I never have to use it again but if so hope this was an aberration and most people have had good experiences.
I lost my brakes near home, got home using the rig brakes thankfully. NO ONE was hurt.
I called Good Sam Roadside Assistance and was told someone would be there in an hour or so. An hour or a little more I got an automated call stating they thought the assistance occurred and if not hit #2 so I did since no one had come. They called the provider again and they came about 30 or so minutes later. Immediately told me they could only tow me 8 miles. There was NO place within 8 miles of me to fix my Chevy Brake Lines so the GS Roadside Assistance had authorized the tow to the nearest Chevy dealership, 10 miles away. The driver immediately wanted $8 for the extra 2 miles. I called GS Roadside assistance again, and they said they were faxing an authorization to take it the 10miles, the fax came through stating 8 miles AGAIN, so I called AGAIN, they then said they were aware and were faxing to the provider of the tow. In the mean time GS called my home( I was on cell with GS at the time on hold) and that gentleman who I think said his name was Chris, said he was taking care of it. AGAIN THE FAX SAID 8 MILES but then I think maybe Chris called the provider and it was authorized the extra 2 miles FINALLY!!! My questions are 1) with a Platinum Membership is the limit of miles they will tow 8 miles???????? 2) Why did someone continue after being authorized the 10 mi to Chevy dealership why was there two more faxes to the tow truck company that said 8 miles???
If I were on the highway this could have been a very bad situation to say the least!!!! There was brake fluid all over the place, it was clear that taking me to a Volvo dealer(that was the first suggestion of the woman who answered GS Roadside Assistance phone but I protested and the "supervisor" authorized it to go to nearest Chevy Dealership which was 10 miles away. I rarely use my roadside assistance and in fact this is the first time I have used it with Good Sam Roadside Assistance and this experience was HORRIBLE. I have used Coach-Net before and had NO trouble. I assumed that Good Sam would be as good or better. I was wrong in this case, hope I never have to use it again but if so hope this was an aberration and most people have had good experiences.
