I had a Good Sam extended warranty on my 2007 Dodge which had the transmission rebuilt at 146k in Asheville NC. The claim was denied because my service interval was "tardy". They demanded service at 60k, 90k and 120k. Provided proof for 66k, 103k and 119k. But that was not close enough for them even though it had nothing to do with the transmission failure.Bad Sam will get no more of my business. i have lost faith in them as a company and warn all who have to cancel and get their money back before being disappointed.

You realize you posted this in the wrong place should have been inGood Sam Extended Service PlanAsk Marcus if you have questions, concerns or praise about your Good Sam Extended Service Plan.:h

Good to know, that's always something that concerns me.

All service contracts (and OEM warranties) require that oil changes and service be performed to keep the coverage in force. We don't specify the intervals, we ask our customers to perform the oil changes and services according to the manufacturer's requirements.If you feel that you have met the manufacturer's service intervals, I'd be happy to re-open the claim and have a look at the documentation.

pathvet wrote:I had a Good Sam extended warranty on my 2007 Dodge which had the transmission rebuilt at 146k in Asheville NC. The claim was denied because my service interval was "tardy". They demanded service at 60k, 90k and 120k. Provided proof for 66k, 103k and 119k. But that was not close enough for them even though it had nothing to do with the transmission failure.Bad Sam will get no more of my business. i have lost faith in them as a company and warn all who have to cancel and get their money back before being disappointed.This is why I follow the manufacturer recommended service interval "to the letter" and as specified in the owners manual.

So you were 6000 miles late on one service, 13000 miles late on another and 1000 miles early on a third. Obviously you did not meet the service interval recommended by the manufacturer, so I don't see how you have a legitimate complaint.

BAD SAM service | Good Sam Community

14 Replies

AmericalVette
Explorer
Jul 19, 2016
pathvet wrote:
I had a Good Sam extended warranty on my 2007 Dodge which had the transmission rebuilt at 146k in Asheville NC. The claim was denied because my service interval was "tardy". They demanded service at 60k, 90k and 120k. Provided proof for 66k, 103k and 119k. But that was not close enough for them even though it had nothing to do with the transmission failure.

Bad Sam will get no more of my business. i have lost faith in them as a company and warn all who have to cancel and get their money back before being disappointed.

This is why I follow the manufacturer recommended service interval "to the letter" and as specified in the owners manual.
Scott_Blanc
Explorer
Jul 19, 2016
All service contracts (and OEM warranties) require that oil changes and service be performed to keep the coverage in force. We don't specify the intervals, we ask our customers to perform the oil changes and services according to the manufacturer's requirements.

If you feel that you have met the manufacturer's service intervals, I'd be happy to re-open the claim and have a look at the documentation.
ReneeG
Explorer
Jul 19, 2016
Good to know, that's always something that concerns me.
darsben1
Explorer
Jul 19, 2016
You realize you posted this in the wrong place should have been in
Good Sam Extended Service Plan
Ask Marcus if you have questions, concerns or praise about your Good Sam Extended Service Plan.

:h

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BAD SAM service

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