California Central Valley 16 m. East of Fresno NO Assistance

UPDATE,
This afternoon I got a call from good sam on this issue. Found out that all their call centers (two of them) are in the US. The person calling said he was able to locate where I was in less than a minute. He stated that the call center person is "being retrained". He was very apologetic and offered to extend my service for three months. Since this was my only problem with them I agreed and case is closed.

egh33 wrote:
I sure wish we would find out how this type of thing is handled. Also what the outcome is.

X2 this really is the big issue here. GSE needs to recognize that for this particular Forum to have the desired effect i.e a positive one upon its customers, they MUST offer a cogent and reasonable EXPLANATION of WHY these types of problems happen and what they are doing to remedy it.

GSE should also recognize that they only feed the fringe Cynics and Naysayers and Conspiracy theorists with silence and evasion.

And please don't hide behind the confidentiality issue. What those who read this forum, in my opinion, want to hear is not the specific answer to this ONE problem but how the larger issue at hand is being addressed and what caused it.

It seems absolutely incredible to me that with todays computer mapping, Google, MapQuest etc or even a good Rand McNally a service person could not locate a customer on any highway anywhere on this continent.

I sure wish we would find out how this type of thing is handled. Also what the outcome is.

chily3 wrote:
sent contact information, nothing yet

Well, it IS Saturday evening. I wouldn't expect anything before Monday.....

sent contact information, nothing yet

Thank you for the posts. All members who post a complaint on our forum and receive a resolution have the option of sharing the resolution and corresponding details with the forum. You can also send the OP a message and request that they share the resolution with you if they choose not to post it on the forum.

Thank you,
Zach

I tend to support Good Sam, only because they are probably as good as the other RV alternative CoachNet, and I had a similar poor experience with CoachNet. Still, 16 miles east of Fresno, a rather large small city? Assuming that Chily3 was on a paved road, it would be nice if the rest of us (your customers) would be given a better understanding of where the problem developed and what is or can be done to correct this problem. Sorry Good Sam, I understand the need for some private communications, but this situation does not give me a warm fuzzy feeling. I have noticed that often a more detailed explanation is offered when another company is being critiqued in the help section of Motorhome Magazine. Perhaps a bit of transparency on roadside assistance problem would be helpful to your membership.
JMHO

Another one of the same canned message send us a private email. How about explaining to everyone on here why this keeps happening over and over and over again. Is the call center in the PHILIPINES

Hello chily3,

Please send us a private message with your contact information. I would like to speak with you about this. I appreciate your time.

Thank You,
Glenn, Rapid Response Coordinator.