Can’t use member features on GS site and no response from CS

Question

For several weeks the site hasn’t worked for me. Attempting to use the trip planner or see the club perks results in my being asked to log-in. When I do, the site either goes right back to the log-in screen or says “An Error has occurred”. I’ve intentionally used the wrong password and I get the response that the log-in credentials are wrong. I’ve tried on 2 different computers plus my iPad on two different ISPs with the same results. Something is clearly wrong with the site.

I have twice used the form on the site to ask for help with no response.

paythebill · Answer

I just tried the site. In my case, everything is working. I would call their 800 number.

jerryjay11 · Answer

Same for me guy. I have been checking in everyday this week and no problems. Just went to site and looked at several links just now. Must be something on your end.

jkwilson · Answer

jerryjay11 wrote:Same for me guy. I have been checking in everyday this week and no problems. Just went to site and looked at several links just now. Must be something on your end.If two different computers and a tablet with multiple browsers and different connections to the internet are having the same problem, it's almost certainly on their end. Poorly programmed web pages tend to have compatability issues.

delwhjr · Answer

jkwilson wrote:jerryjay11 wrote:Same for me guy. I have been checking in everyday this week and no problems. Just went to site and looked at several links just now. Must be something on your end.If two different computers and a tablet with multiple browsers and different connections to the internet are having the same problem, it's almost certainly on their end. Poorly programmed web pages tend to have compatability issues.Some ad blocking software will do that. So if you have the same ad blocker on your systems it could be that. If you tried to send the web based contact form it may not have gone through for the same reason you are having trouble. They never got it. Call them.

good_sam_care_t · Answer

jkwilson,Thank you for contacting Good Sam. I am sorry to hear about the issues you have been having with the Good Sam Trip Planner. Please clear your internet cookies and try to log in again. If you continue to have issues with the website, please send us a private message with your contact information and the browser you are using.Thanks,StacyGood Sam Care Team

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Can’t use member features on GS site and no response from CS

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