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rluetgenau's avatar
rluetgenau
Explorer
Aug 11, 2013

Daily Journal

Marcus, I have tried to research the forum and have also called the life member services number and was not able to get and answer. Last August and September we took and RV trip to Yellowstone National park. During the time we was able to use one of the benefits on the Good Sam web site under the community link. It gave us the opportunity to post journal entires and pictures while we proceeded on our trip. For several months there after we were able to go up on our link and review our trip. All of the sudden the link was eliminated with no notice. When I called your life member services line I was told it was taken off by upper management with no other explanation. Two things, will the service be coming back and is there anyway to get the information that we compiled during the trip. If I had known I would have downloaded all the info but was never notified. Thanks and appreciate all your efforts in rejuvenating the club and camping world. Richard
Good Sam Club

10 Replies

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  • jdog's avatar
    jdog
    Explorer
    Aug 13, 2013
    rluetgenau wrote:
    Just and update to this issue. I was very impressed to have and immediate response from Marcus yesterday afternoon. He advised he would work on it right now. This morning I was sent and email from Good Sam explaining why the journal service was shut down and a way to get my journal back. I am pleased to say I have been able to retrieve our journal from the trip to Yellowstone. The reason for them shutting down the service was not enough members were using it. Thanks to Marcus and his staff.


    Is that O.K. with you CRABBIN CABIN?
  • wbwood's avatar
    wbwood
    Explorer
    Aug 13, 2013
    Dog Folks wrote:
    rluetgenau wrote:
    Just and update to this issue. I was very impressed to have and immediate response from Marcus yesterday afternoon. He advised he would work on it right now. This morning I was sent and email from Good Sam explaining why the journal service was shut down and a way to get my journal back. I am pleased to say I have been able to retrieve our journal from the trip to Yellowstone. The reason for them shutting down the service was not enough members were using it. Thanks to Marcus and his staff.


    Thanks for the update. Now we know the truth and do not have to speculate.


    Amen to that.
  • Dog_Folks's avatar
    Dog_Folks
    Explorer
    Aug 12, 2013
    rluetgenau wrote:
    Just and update to this issue. I was very impressed to have and immediate response from Marcus yesterday afternoon. He advised he would work on it right now. This morning I was sent and email from Good Sam explaining why the journal service was shut down and a way to get my journal back. I am pleased to say I have been able to retrieve our journal from the trip to Yellowstone. The reason for them shutting down the service was not enough members were using it. Thanks to Marcus and his staff.


    Thanks for the update. Now we know the truth and do not have to speculate.
  • I_am_still_wayn's avatar
    I_am_still_wayn
    Explorer
    Aug 12, 2013
    rluetgenau wrote:
    Just and update to this issue. I was very impressed to have and immediate response from Marcus yesterday afternoon. He advised he would work on it right now. This morning I was sent and email from Good Sam explaining why the journal service was shut down and a way to get my journal back. I am pleased to say I have been able to retrieve our journal from the trip to Yellowstone. The reason for them shutting down the service was not enough members were using it. Thanks to Marcus and his staff.


    Closing the journal because of non-use is understanding. I have no problem with that. I do have a problem with no notice. They should have given the users a notice and a specific time to retrieve their information. A general announcement should have also been made on the website.

    I applaud management for taking care of this for the poster. However, should the CEO have to personally handle this low level snafu? It seems Mr. Lemonis subscribes to the management by crisis theory, and he does not empower his subordinates.
  • rluetgenau's avatar
    rluetgenau
    Explorer
    Aug 12, 2013
    Just and update to this issue. I was very impressed to have and immediate response from Marcus yesterday afternoon. He advised he would work on it right now. This morning I was sent and email from Good Sam explaining why the journal service was shut down and a way to get my journal back. I am pleased to say I have been able to retrieve our journal from the trip to Yellowstone. The reason for them shutting down the service was not enough members were using it. Thanks to Marcus and his staff.
  • wbwood's avatar
    wbwood
    Explorer
    Aug 12, 2013
    crabbin cabin wrote:
    If y'all are so unhappy about this forum why do you stay on it??


    So they can complain abnout it...lol
  • Dog_Folks's avatar
    Dog_Folks
    Explorer
    Aug 11, 2013
    I am still wayne_tw wrote:
    rluetgenau wrote:
    we was able to use one of the benefits on the Good Sam web site under the community link. It gave us the opportunity to post journal entires and pictures while we proceeded on our trip. All of the sudden the link was eliminated with no notice.


    Deleting the information without notice shows contempt for the people using it. I bet many people lost information and others references for future trips they planned.


    Not surprised. It happens here also.
  • I_am_still_wayn's avatar
    I_am_still_wayn
    Explorer
    Aug 11, 2013
    rluetgenau wrote:
    we was able to use one of the benefits on the Good Sam web site under the community link. It gave us the opportunity to post journal entires and pictures while we proceeded on our trip. All of the sudden the link was eliminated with no notice.


    Deleting the information without notice shows contempt for the people using it. I bet many people lost information and others references for future trips they planned.

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