I have the seals package as well. From what I am gathering they are trying to say pre existing condition as I had a couple of bad glow plugs that caused it. Anyone that knows diesel engines would know how that conversation would work out. I had a member of customer service call me but no one from claims has called me. I have called and left voicemails and spoken to claims of which assured me they would be in touch. The interesting part is no one in GS seems to know of this:
Dear Good Sam Members:
In researching RV and vehicle extended warranties, I personally became so frustrated
with what is available to consumers—trying to determine what is covered and what is
not—I said "the heck with this" and the Buck Stops Here! When someone buys
a warranty or mechanical breakdown insurance, they want to know that they have
something they can rely on.
So I challenged our VP, General Manager of Extended Service Plan, Scott Blanc, to
re-design our program. I told him to make our program even better, which is exactly
what he did.
First, I told him that I did not want to hear about `Wear & Tear". I know that many
members reading this have had warranties and had a claim denied. Here's the good
news—GoodSam will NEVER deny a_ claim for a part that failed due to
the effects of wear & tear. If you are considering purchasing a vehicle warranty
from anyone other than Good Sam, ask them how wear & tear will impact you. If you
get a vague response, you will have a problem.
Secondly, I did not want to hear about Pre-existing Conditions. Good Sam has a
network of independent field inspectors who visit the repair facility in person and take
photos if there are any doubts or if the claim amount is significant. Unless there are
obvious signs of a pre-existing problem or something that was damaged prior to taking
out the policy (rust, old fluid leaks, evidence of prior repairs, etc.), the claim will be
paid. PERIOD!
Thirdly, I demanded that the Good Sam Extended Service Plan be affordable and
flexible—something that I know members want based on what I've been hearing. You
can set up monthly or quarterly payments instead of paying all at once. I also required
that the warranty be transferable when you sell your RV.
I'm so confident in this product that I'm going to tell you point blank: you'd be
making a big mistake not to call 1-866-725-9412 for your free quote from one of
our certified agents.
We look forward to hearing from you!
Marcus Lemonis
Chief Executive Officer
P.S. Remember – you always have my personal promise, if you ever have an issue
that is not resolved to your satisfaction, you can contact me directly at
ESPMarcus@goodsamfamily.com
