denial
Last week I had a problem with my landing gear on my fifth wheel. I called Good Sams road side assistance. To see if they could do anything for me. They sent a repair guy with no knowledge of landing gears. I have an extended service plan with Good Sams also and called them for help. This is where it gets better. I found out that none of these Good Sams services are really Good Sams and they do not communicate with each other. This is a real issue when people are traveling and trying to get the help they are paying for.
I located a Camping World in Syracuse, NY and stopped by there to have them look at the problem They diagnosed the problem as a broken landing gear and needed to notify my extended service plan provider ( I think it is Affinity even though my card says Good Sams). I received a call form Camping World today to inform me I have to bring the 5th Wheel back so an inspector can look at it. My wife and I are living in our RV for the summer and can’t just travel to and from the repair facility several times for some one to look at our problem.
I am a Good Sams member #********, a Platinum Roadside assistance member #8********, and an Extended Service contract #GARTT***********. I am experiencing problems at every intersection along the maze of Good Sams. By the time I am done with trips back and forth and maybe several hotel rooms the cost of having all these Good Sams accounts will be unaffordable. Back in my day we used to get what we paid for but I guess that isn’t the case now. If I saved the money I have spent in service and roadside coverage over the last few year I would have the money to fix my 5th wheel at any shop without the hassle of dealing with many people that do not work for Good Sams even though my card says they are Good Sams.
Is there anyone in the Good Sams organization that can handle or expedite a not so complicated repair order so we can get on our way.
I located a Camping World in Syracuse, NY and stopped by there to have them look at the problem They diagnosed the problem as a broken landing gear and needed to notify my extended service plan provider ( I think it is Affinity even though my card says Good Sams). I received a call form Camping World today to inform me I have to bring the 5th Wheel back so an inspector can look at it. My wife and I are living in our RV for the summer and can’t just travel to and from the repair facility several times for some one to look at our problem.
I am a Good Sams member #********, a Platinum Roadside assistance member #8********, and an Extended Service contract #GARTT***********. I am experiencing problems at every intersection along the maze of Good Sams. By the time I am done with trips back and forth and maybe several hotel rooms the cost of having all these Good Sams accounts will be unaffordable. Back in my day we used to get what we paid for but I guess that isn’t the case now. If I saved the money I have spent in service and roadside coverage over the last few year I would have the money to fix my 5th wheel at any shop without the hassle of dealing with many people that do not work for Good Sams even though my card says they are Good Sams.
Is there anyone in the Good Sams organization that can handle or expedite a not so complicated repair order so we can get on our way.
