Disabled versus crippled
Took my Gulf Stream Sun Voyager from New Jersey to Maine recently. On the way the 5.9 Cummins began struggling going up any incline. I was fairly certain it was a fuel filter issue as a friend relate...
Forum Discussion
GSRoadsideAssistance wrote:
Thank you for your post, jjrowan. I apologize for any difficulties you experienced regarding your membership. I would like the opportunity to speak with you concerning your post. I would be more than happy to contact you…please send me a private message with your Good Sam Roadside Assistance membership number and contact information: telephone and e-mail. I am looking forward to speaking with you. Thank you, Frank
My guess is that some telephone operator needs a little more training, in addition to having the trainer get more training on how to train people in such conditions.
You just don't leave the person hanging.
This prompt response to a un-acceptable condition indicates that you DID reach someone who cares about your situation, and has the power to make sure that the proper training takes place.
Hopefully Good Sam will train their phone operators to consider all calls as a break down, and that they need to give advice as to the best location for service. Sure their standard call is "What address are you at, and we will locate someone to send to you, stay put". However they should have protocol in place to handle your situation.
Find you a nearby truck stop, or safe location to drive to for service to take place in the morning.
Hopefully you will be getting a call soon on where to get your RV fixed, if it has not happened already.
Fred.
