Disgusted withe GSRS
Hello all. I am new to this forum, but needed to vent concerning Good Sam Roadside Assistance. I own a Monaco Windsor, and tow a Chevy Tahoe, and I have my sons Chrysler 300 on my account. Last year ...
Forum Discussion
To Good Sam Care Team.
Your reply was prompt and efficient.
I will send you my PM shortly when my blood pressure has finally receded.
Here are my suggestions. I have never used a vehicle recovery company before, because I have never signed up for one, but as age catches up, my days of crawling under a failed automobile are fading fast. You have to understand this criteieria, that the majority of people that are in Good Sam probably will only use it once or twice in their lifetime, but when they come to use it, they are going to be in a stressed out position, for the simple reason everybody hates breakdowns, and we all deal with them differently, but all of us will get higher blood pressure I'm sure, especially when in dangerous circumstances. We need instant and positive gratification when in those positions because you are our lifeline to moving again. Your app needs to be redone for ultimate simplicity when in these situations. None of us want to answer a boat load of questions, and be pushing buttons on the freeway at 5.00 pm at night. The other person on the end of the phone needs to be positive, understanding, and showing a sense of urgency to match what is going on with us in our specific needs. They need to own the situation, and respond as though it were they that were stuck on the freeway or wherever. Constant positive communication is the key. In these situations, the phone can be ringing constantly from good Sam and the wrecker company. We all want that warm fuzzy feeling of being looked after.
I have read all the complaints from different forums and social media. This company needs a major shake up for how they deal with customers. It's time a forum of disgruntled customers sat in front of the decision makers at this company and aired out the dirty laundry. Maybe then they would reinvent themselves, and become the company they wanted to be.
I hope this goes further up the chain, and does not just sit here gathering moss..
In fact it would be nice to hear from the president of the company.
Your reply was prompt and efficient.
I will send you my PM shortly when my blood pressure has finally receded.
Here are my suggestions. I have never used a vehicle recovery company before, because I have never signed up for one, but as age catches up, my days of crawling under a failed automobile are fading fast. You have to understand this criteieria, that the majority of people that are in Good Sam probably will only use it once or twice in their lifetime, but when they come to use it, they are going to be in a stressed out position, for the simple reason everybody hates breakdowns, and we all deal with them differently, but all of us will get higher blood pressure I'm sure, especially when in dangerous circumstances. We need instant and positive gratification when in those positions because you are our lifeline to moving again. Your app needs to be redone for ultimate simplicity when in these situations. None of us want to answer a boat load of questions, and be pushing buttons on the freeway at 5.00 pm at night. The other person on the end of the phone needs to be positive, understanding, and showing a sense of urgency to match what is going on with us in our specific needs. They need to own the situation, and respond as though it were they that were stuck on the freeway or wherever. Constant positive communication is the key. In these situations, the phone can be ringing constantly from good Sam and the wrecker company. We all want that warm fuzzy feeling of being looked after.
I have read all the complaints from different forums and social media. This company needs a major shake up for how they deal with customers. It's time a forum of disgruntled customers sat in front of the decision makers at this company and aired out the dirty laundry. Maybe then they would reinvent themselves, and become the company they wanted to be.
I hope this goes further up the chain, and does not just sit here gathering moss..
In fact it would be nice to hear from the president of the company.
