I bought an Used RV from Camping World in Arizona in late spring and purchased their ESP. On our first long trip in June, the kitchen Faucit developed a leak. we took it to the Albequerque Camping World to get fixed. We had to wait the entire day to get it fixed. It seems that their repair coordinator left for the day before noon and had not bothered to call the ESP for authorization. She had also not passed the work order on to anyone else. They forgot I was there. After getting a new coordinator, they fixed the leak but denied the claim. They said it must have frozen which makes it my fault. Now figure this out. I buy an RV in Arizona from CW when the temperature is in th 80s, store it and travel when the temp is 60 - 110, and it froze. It seems their plan is to delay and then deny claims. What a disappointment.

If this post is for real, I would question why you would take it to a dealer for such a seemingly simple problem.

Not surprised as that is the tactic many extended warranty companies utilize making most ESP contracts virtually worthless. You would think that CW wouldn't pull such shenanigans but unfortunately we have heard this before. Here's hoping you get a resolution that restores your faith (although they left you hanging at their service department all day) in CW, at least where they can save face here on the forum.

After 1 hour wait time.........no body forgets I'm waiting!As for Extended Service Plans'...........typically not worth the paper they are written ON. Otherwise how do they stay in business?Those service contracts are written by them, for them. Not for the consumer.One only needs to read 'exclusion clauses' and the fine print to realize contract is in their favor.Kitchen faucet......cheap RV plastic junk.....replaced by CW with cheap RV plastic junk.Better off and ahead of the game to have gone to Lowes/Home Depot etc. purchased a quality residential faucet and installed yourself.Wouldn't have taken all day, would have been one of your choice and better.

dalerussel, Thank you for your time and post. Please allow me to forward your experience to our executive team for review and follow up. Thank you for bringing this to our attention. Thank you Mark F Marcus's Rapid Response Team

Dalerussel,My name is Justin; I am the Extended Service Plan review board coordinator. I want to apologize for the service experienced at Camping World. I would like to review the claim in question. Could you please send me a private message and provide me with your first/last name, zip code, and Extended Service Plan policy number so I can do some further research for you? Thank you,Justin

Extended Service Plan avoids responsibility | Good Sam Community

22 Replies

dalerussel
Explorer
Jan 26, 2015
Good to his word, Scott Blanc submitted the bill and I received a check today. I appreciate this as I did not expect it when I originated this topic.

As a side note, I purchased the ESP because I wanted protection for my new (used) RV form camping world. While the RV appeared to be in good condition(and still does) and camping world said it was in good condition, there is no telling about the real condition until I have owned it for a year or two.
timmac
Explorer
Jan 17, 2015
Ops did not see that post where the line also needed repaired, I guess that could run over a hundred dollars.

My EW has a $500 deductible so I am stuck with the small repairs but that's fine, I mostly want the extended warranty for the large repairs, such as motor, trans, major slide issues, fridge, etc etc.
timmac
Explorer
Jan 17, 2015
dalerussel wrote:
In response to "is there a deductible," the answer is yes, $100.

$100 just about covers the entire cost for a new kitchen faucet unless it one of those high end ones.
dalerussel
Explorer
Jan 17, 2015
Scott,
Thanks for your response. I have sent you a private message with the data you requested.
Dale

The cost was well over the deductible. It required a new faucet to be replaced with new connections. It was not just a stem washer replacement to fix a drip. I would have fixed that. It also would not have had the same urgency. Whenever the water was on, it spurted across the RV.
dalerussel
Explorer
Jan 17, 2015
In response to "is there a deductible," the answer is yes, $100.
dalerussel
Explorer
Jan 16, 2015
In response to "can I fix it", of course I can. I do that at my home when I have the time and tool available. However, i do not carry a full plumbing repair kit with me while I am 600 miles from home. I also pay a landscaper for weekly service at my home even though I know how to mow a yard. The "can you fix it" comment seems intentionally obnoxious.
Scott_Blanc
Explorer
Jan 16, 2015
dalerussel,

If you will send me the invoice for this repair I will reimburse you for your cost less your deductible. This repair was not submitted to our administrator for consideration.. maybe it was under the deductible? In any case, please forward me the invoice.
fla-gypsy
Explorer
Jan 16, 2015
3rd party insurance based service plans are prety much worhtless
jurzbill
Explorer
Jan 16, 2015
Once my manufacture's warranty was off I contacted GSESP and have had it ever since. Over the years I have saved thousands in repairs. A warranty is a personal choice. I elected to select GSESP and have been totally satisfied.
Chiefcpo
Explorer
Jan 16, 2015
True ESP are not for everyone. The OP was smart as this was a used RV, He h may not have been as wise a seasoned RV'er. But for me I have the experience to repair almost everything being a homebuilder and have HVAC certification, and a master Plumber/Gas fitter in Alabama, auto mechanic (diesel and gas), and small engines. Now after having Cervical surgery (fused c-4,5,and 6 in 2014) disabled Vet, bad knees and compressed disk in my lower back.
So have mercy not condem the OP to hell because he did WHAT WAS BEST FOR HIM at the time. He came here asking for help.

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Extended Service Plan avoids responsibility

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