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4X4Dodger's avatar
4X4Dodger
Explorer II
Aug 05, 2015

Final Decision on Road Service Contract

Since I am leaving in Late August to full time I needed to make a decision about a road service plan.

After many months of reading, and responding to a huge number of complaints on this site by many who have had a less than satisfactory experience with GSRSA and after hours of research reading through Coachnet, AAA and Allstate RV plan service agreements I have come to a decision.

I will buy the Good Sam RSA plan.

To be sure I was fair about this decision I had my friend Mary review all the plans and tell me what she thought. She has not read this forum or the site and thus is free of any influence of the mass of complaints. Which puts GSRSA on an equal footing with the others.

I did not want my participation in these discussions to unduly sway me against what in reality may be the best plan.

Some of my reasons for choosing the GSRSA are these:

Coverage in Mexico

Unlimited Tow Mileage

Overall I feel a close inspection of the contracts of all three tilt in favor of GSRSA.

This was in some ways a tough decision because in reality the three plans are very much alike. And you need to read the entire service agreement of each one to fully understand the limitations. These plans are filled with "Fluff" especially in the top end plans, stuff most people will never use, probably don't want and is there only to make the list of "benefits" look longer. I ignored all of these types of so called "services" in this process.

Now I have been at times a vocal, but I feel fair, critic of GSRSA and some of their responses to customers needs as expressed here on this forum and I do feel they have some possibly serious structural problems inside RSA. My guess is their call center is NOT their own and that is where so many of the problems we see expressed here stem from.

So I will give them a chance to prove themselves to me and hopefully I will never have to put them to a test.

Just a note: I did NOT consider this forum in GSRSA's favor in terms of getting resolution on a particular problem as I feel I can do just as well and probably faster on the phone with any of them.

3 Replies

  • You were wise not to use complaints here to decide. The other plans do not ALLOW people to post complaints.
    I am not in love with lots of things CW/GS but their roadside assistance has come through for me every time I have called.
    This includes some mighty rural back roads
    To me it is the bright spot in the enterprise
  • We had AAA before we got the RV and it was ok. Limited to just 5 tows/year. After getting the truck and RV, compared AAA to GS and saw that GS was more RV friendly than AAA, so went w/ GS. Have used GS tow service a few times and no problems. Lockout the same. One thing we like about GS is that we can have our kids cars on same policy till certain age w/o a problem. AAA it was extra. Being a truck driver, I have broken down several times on the highway and have had to wait long times at times for a vendor to arrive. For everyone who barks about how they want things right now, consider it another way. If you need EMS and call 9-1-1 and it's a possibility that all EMS people could be on other calls and take awhile before getting to you. Not what you want to happen, but it's possible. Guess we've been lucky as we've never encountered a issue w/ GS operators. Always courteous and call back. If not, when I call back, haven't been met by rude operators. As bad as it is for us to have to call them, consider too that they maybe swamped w/ calls and could have a bad day as well. We all have them.
  • GS is far from perfect. if you have suspension problems with your 5th wheel or triler they might not be able to respond to you....always carry extra parts.

    we had issues with them in Alaska, they could not find where we were and if they did they were going to send a tow truck, that was fine but we could not move since I had broken a spring.

    mexico would be worse i'm sure.

    but it is always good to have a service.

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