tapcep
Nov 05, 2013Explorer
Good Sam Emergency Road Care Service - kick 'em to the curb
Our experience today with Good Sam Emergency Road Service. People are always asking which is best so I offer a real time experience today.
We were west bound on I-10 about 30 miles outside Tucson, AZ. We blew a tire on the front of the tow car, shredded. So we called Good Sam Emergency Road Service, this was at 12:47 PM. We are probably 6 miles from Benson, 30 miles or so from Tucson.
The rep said they would text us who was coming out...then we waited...half a hour later we got a call from a tow company located in Bisbee, AZ. We confirmed our location, he said I am not coming there to change a tire, that's 65 miles from here.
So I call Good Sam back again, explain what transpired. Several calls later and still no one assigned...by 2 PM we are DONE with Good Sam Emergency Road Service. Outside we go to change the dang tire (thankfully a trucker stopped and helped us). By 2:20 we are headed west once again.
The rep blows my cell phone up, wasting my minutes trying to justify her lack of service. I ask to speak to a supervisor, I am hot by now! I get a acting supervisor, she doesn't care. I told them to cancel and give me my money back for the year, they won't do that either. They don't care.
Folks, I know this is a flat tire. But my husband has Parkinsons Disease and if you know anything about that you understand that changing a tire is a big deal.
If Good Sam Road Care Service can't even get someone out to change a tire on my tow vehicle then they are certainly not capable of helping with our Class A RV.
Terri
We were west bound on I-10 about 30 miles outside Tucson, AZ. We blew a tire on the front of the tow car, shredded. So we called Good Sam Emergency Road Service, this was at 12:47 PM. We are probably 6 miles from Benson, 30 miles or so from Tucson.
The rep said they would text us who was coming out...then we waited...half a hour later we got a call from a tow company located in Bisbee, AZ. We confirmed our location, he said I am not coming there to change a tire, that's 65 miles from here.
So I call Good Sam back again, explain what transpired. Several calls later and still no one assigned...by 2 PM we are DONE with Good Sam Emergency Road Service. Outside we go to change the dang tire (thankfully a trucker stopped and helped us). By 2:20 we are headed west once again.
The rep blows my cell phone up, wasting my minutes trying to justify her lack of service. I ask to speak to a supervisor, I am hot by now! I get a acting supervisor, she doesn't care. I told them to cancel and give me my money back for the year, they won't do that either. They don't care.
Folks, I know this is a flat tire. But my husband has Parkinsons Disease and if you know anything about that you understand that changing a tire is a big deal.
If Good Sam Road Care Service can't even get someone out to change a tire on my tow vehicle then they are certainly not capable of helping with our Class A RV.
Terri