Good Sam ESP, Lock in rate
I attended the Atlanta Rally and it was great. However, I do have a situation that I want to bring to your attention. While attending the rally, I talked to a rep at the ESP counter. I explained that my 4 year old ESP plan on my 2010 Fleetwood Pulse was about to expire in a few days. I wanted to renew my ESP with a locked in rate for the next 3 years. I was told that was possible and I could do it upon returning home.
When I got home from the rally I called to extend my plan. I was told that I can only renew one year at a time and that the rate lock-in was not available for me. I renewed my policy at that time but was disappointed that my rate was not locked in.
Much to my surprise I received a Camping World ad with a letter from you announcing the new rate lock plan. I was very happy and called ESP to check if I was included. I was very politely told that this does not apply to me.
I don't understand. I purchased my 2010 Fleetwood Pulse new in
October 2009 and bought a 4 year ESP plan at that time. My Pulse has about 17k miles and I never used the warranty in that time. (Never had a problem)
Please understand that all the people I dealt with from Good Sam were very polite and helpful. They did what they were instructed to do.
I only hope that by bringing this to your attention, you can assist me in this matter.
I am a lifetime Good Sam member # 45584018
When I got home from the rally I called to extend my plan. I was told that I can only renew one year at a time and that the rate lock-in was not available for me. I renewed my policy at that time but was disappointed that my rate was not locked in.
Much to my surprise I received a Camping World ad with a letter from you announcing the new rate lock plan. I was very happy and called ESP to check if I was included. I was very politely told that this does not apply to me.
I don't understand. I purchased my 2010 Fleetwood Pulse new in
October 2009 and bought a 4 year ESP plan at that time. My Pulse has about 17k miles and I never used the warranty in that time. (Never had a problem)
Please understand that all the people I dealt with from Good Sam were very polite and helpful. They did what they were instructed to do.
I only hope that by bringing this to your attention, you can assist me in this matter.
I am a lifetime Good Sam member # 45584018
