Good Sam Financing

Devocamper wrote:

UsualSuspect wrote:
Devocamper, it is not GS, but Essex. I tried to refi via Costco, who uses Essex, same experience, get approved, told it is good for 30 days, no one returns your emails after the approvals, answers the phone, or returns calls. Not sure how Essex stays open.

UsualSuspect--did you wait it out with costco and Essex or use someone else? We called again yesterday and my wife did get to speak to someone but the information was still not very clear, they gave us a payoff on the current loan which we already knew, your right I am not sure how they stay open with this poor service, they said the delay is because they have a lot of people taking advantage of the low rates? Not sure if I should wait them out or continue looking elsewhere? Hope your refinance worked out. I bet this thread gets closed pretty soon like the last one on this topic !!
Mike

I was still shopping as of yesterday. I had sent 3 emails after they approved the loan, and had left messages. My last voice mail yesterday to the Loan Officer was "I guess you are no longer interested in refinancing my rig since you are not returning calls or emails" with my name, app id, and phone number.
Yesterday just before 5 PM I received an email stating they would send me my loan packet on May 1st, and asked if I was financing the closing or paying it out of pocket. The payoff they gave is more than B of A gave me the day before, by about $503 dollars. The email starts off with due to the overwhelming demand for our loan products yada, yada, yada it was delayed. I am not sure if my voice mail finally made them move, or if it was coincidence.
I am letting Costco know I am not pleased with the lack of communication from Essex. If Essex would just take a minute to reply to an email, pickup the phone and answer it, or return my calls, I would be ok with a delay. Leaving folks with a you are approved, then not answering them makes you wonder how responsive they will be if an issue arises. The Essex I am dealing with shares an address and suite number with Bank of The West. My 5'er was financed through Bank of The West, and never had any issues with them, but I am wondering if maybe things have changed.

UsualSuspect wrote:
Devocamper, it is not GS, but Essex. I tried to refi via Costco, who uses Essex, same experience, get approved, told it is good for 30 days, no one returns your emails after the approvals, answers the phone, or returns calls. Not sure how Essex stays open.

UsualSuspect--did you wait it out with costco and Essex or use someone else? We called again yesterday and my wife did get to speak to someone but the information was still not very clear, they gave us a payoff on the current loan which we already knew, your right I am not sure how they stay open with this poor service, they said the delay is because they have a lot of people taking advantage of the low rates? Not sure if I should wait them out or continue looking elsewhere? Hope your refinance worked out. I bet this thread gets closed pretty soon like the last one on this topic !!
Mike

Devocamper, it is not GS, but Essex. I tried to refi via Costco, who uses Essex, same experience, get approved, told it is good for 30 days, no one returns your emails after the approvals, answers the phone, or returns calls. Not sure how Essex stays open.

We are trying to use GS to refinance but they don't respond to e-mails and never answer the phone, we sent the info and paper work that they wanted after they approved us and that was it, never heard anymore. After calls and e-mails we just missed our pay off date on the old loan and can’t find out what is going on and have heard nothing from them. I found it strange that the other posts here that had others that had tried GS finance but also had problems has been closed? I guess that's one way to have a good reputation don't allow anyone to speak? I just wish the customer service was better or should I say I wish they had customer service, I understand things come up but over a month and no contact? Maybe rather than closing the post someone should find out what is happening. It was a good rate but it can be found at other banks which is what I am looking into now. It is a shame one has to come here to rant, I feel better now, still no loan but what can one do but try.

When we recently looked at GS financing they used Essex Credit. We ultimately went with someone else due to our unique problems, but I would not have thought twice about accepting financing through GS. They were very straight forward and easy to work with.

Very easy, filled out the online application and was approved in a couple of days. Fax, email, fed ex a few papers back and forth. Took a little longer to get the check than I expected, something like 10 days. They will register and tag the RV for you so be prepared to send them money for that. They sold our loan to US Bank.