Hello sdrd2013,
Thank you for posting with your concerns. Please accept our most sincere apologies for the difficulties you experienced. I have forwarded this email to the Good Sam Insurance Agency’s resolution department for further investigation, and so a follow up can take place. We value your feedback and greatly appreciate that you took the time to make us aware of the situation and assure you that we will do all that we can to help resolve it to your satisfaction.
Wes Robinson
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com