This past Saturday afternoon, after changing a blow-out thirty miles west of Custer WY, I called GS requesting assistance in locating a tire shop. There were unable to perform this simple task, once in the CG it took less than ten minutes on the smart phone. The following day, we drove thirty minutes to Rapid City and purchased the new tire at Wal Mart. If GS can't do this, what can they do?

If you'd already changed the tire, why call GSRA at all? Sounds like you should have called information..it would have been quicker and gotten you the info you needed. You don't say WHY they were unable to perform for you, but I guess you figured it out once you got to Rapid City...:h...Dennis

As stated in our brochure, even the standard, least-expensive plan includes:RV?Concierge serviceWhile traveling, call 1-800-947-0770, and a live concierge agentwill assist in:• Locating: RV Repair Facilities, RV Parts Facilities andRetail Stores, Service Facilities, Fuel Locations, DumpStation Locations, and other points of interest to RVerssuch as Rest Stops• Helping locate lodging (including Campgrounds & RV Parks)• Offering a list of the nearest restaurants• Pointing out National Parks and Historic Sites• Emergency Message Relay ServicesI think the OP has a legitimate complaint since this service was not provided.

slomark wrote:This past Saturday afternoon, after changing a blow-out thirty miles west of Custer WY, I called GS requesting assistance in locating a tire shop. There were unable to perform this simple task, once in the CG it took less than ten minutes on the smart phone. The following day, we drove thirty minutes to Rapid City and purchased the new tire at Wal Mart. If GS can't do this, what can they do?Tough crowd on this forum (sometimes). Bet you can hardly wait to get back to SLO-town. Just curious, did you have TPMS and did that (temp or pressure loss) alert you to an issue before the complete deflation? thanks and safe travels.

Maybe the fact that there is no town called Custer, Wyoming slowed them down. I am familiar with Wyoming and the surrounding area and I wouldn't wager my life savings that you were close to Rapid City if you told me you were in Custer, Wyoming. While it is a good bet that you would be near Custer, South Dakota, you could also be near the Little Big Horn National Battlefield, which is informally known as Custer's Last Stand. Then there is a Custer in Montana, a Custer in Washington, Custer Counties in Idaho and Nebraska, the Custer State Park in South Dakota as well as the Custer National Forest, which covers millions of acres. Perhaps the old computer adage "garbage in, garbage out" contributed to your problems.

Tough crowd indeed, there are some real intelligent and compassionate members on this forum.The typo was my error, they were advised of Custer WY, thirty miles from Custer State Park.Again, my error is ASSUMING that GS has the abilities to locate a tire store that is open on Sundays.Yes, the tpms did activate.

Good Sam RA Disappointment | Good Sam Community

12 Replies

TinyoneRV
Explorer
Jun 25, 2015
As stated in our brochure, even the standard, least-expensive plan includes:

RV?Concierge service
While traveling, call 1-800-947-0770, and a live concierge agent
will assist in:
• Locating: RV Repair Facilities, RV Parts Facilities and
Retail Stores, Service Facilities, Fuel Locations, Dump
Station Locations, and other points of interest to RVers
such as Rest Stops
• Helping locate lodging (including Campgrounds & RV Parks)
• Offering a list of the nearest restaurants
• Pointing out National Parks and Historic Sites
• Emergency Message Relay Services

I think the OP has a legitimate complaint since this service was not provided.
Executive45
Explorer III
Jun 25, 2015
If you'd already changed the tire, why call GSRA at all? Sounds like you should have called information..it would have been quicker and gotten you the info you needed. You don't say WHY they were unable to perform for you, but I guess you figured it out once you got to Rapid City...:h...Dennis

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Good Sam RA Disappointment

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