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spectrumgolf's avatar
spectrumgolf
Explorer
Sep 11, 2023

good sam raodside assistance nightmare

CASE # N1005C34920

DATE OF INCIDENT 8/27/23

NAME: WILLIAM MIKONIS

This was hands down the worst experience anyone could ever have with GOOD SAM RV ROADSIDE ASSISTANCE. If I had to take care of this myself, it would have been 100% easier .

Around 11 am on sunday 8/27, my 25 ft RV blew out a rear inside tire on highway 81 heading south near lexington, va. I called your 800 # and talked to the tire division in new york. His name was marcell. At first he was very helpful and explained that they would look for a tire within a 60 mile radius. Of course, while he was looking I researched the web and found a walmart service center that had one approx 50-55 miles away. After 2 hours, marcell told me he could not find that tire anywhere and we had to talk to towing. i AKED HIM IF A TECH COULD GO AND PICK UP THE TIRE AT WALMART IF I PAID FOR IT AND HE TOLD ME NO. Talking to towing was like communicating with a non english speaking person from india. I think her name was Faith or Raquel. To put it nicely, she was dumb as rocks. I gave her the case # and had to re-explained where we were and what are situation was . She was going to research and call us back. Her english was 2nd rate and I could hardly understand a word she said. She then called back an hour later, ASKING FOR BASICALLY THE SAME INFO I GAVE HER AN HOUR EARLIER!! She then said she was still checking on it . She then called back asking more questions, I asked her 5 TIMES WHERE I WAS LOCATED to verify the info and she gave me the wrong location EVERY TIME . She kept telling me I was at natural bridge KOA, when that was the destination I need a go to . I then asked her if I was south or north of that location and she got that wrong 4-5 times. SHE HAD ZERO CLUE WHERE I WAS!!! I THEN ASKED HER ATLEAST 8 TIMES TO SPEAK TO A SUPERVISOR AND SHE REFUSED!!!.SHE KEPT TRY TO DEVERT THE QUESTION WITH ANOTHER QUESTION I ANSWERED 10 TIMES BEFORE. At this point , I said screw it ,and was able to get to the campground for the night ( RISKING DRIVING A DAMAGED RV ). When I got to the campsite your towing dept called ( raquel ) she told me there was nothing she could do and had 911 on the line. WHAT IS 911 GOING TO DO!!!!. she was about as incompetent as the first girl and she refused 10 times to transfer me to a supervisor. I talked to marcell and he promised someone would be working on this at 8 am to find me a tire . No one did anything on this til 9 am when marcell came in to work. He found a tire and a tech would be here in 1-2 hours. Tech shows up at 1030 . His name was ZANE from LIBERTY TIRE. He was only 27 MILES AWAY. HERE IS WHERE I LOST IT, THE TECH, ZANE , TOLD ME HE WAS ON CALL ALL WEEKEND AND COULD HAVE EASILY DONE THE TIRE ON SUNDAY WITH NO ISSUES!!!!!!!!!!!!!!!!!!!.
HE TOLD ME GOOD SAM HAS A CORP MICHELIN ACCOUNT AND THEY DO WORK FOR THEM ALL THE TIME, EVEN ON WEEKENDS. MY GUESS IS YOUR COMPANY WAS TOO CHEAP TO PAY THE HOLIDAY RATE AND DECIDED TO LEAVE ME ON THE SIDE OF THE ROAD AND PUT MY FAMILY IN DANGER. What is ironic, is I saw Liberty tire on google maps and for some unknown reason, did not call them .

Then to kick me one more time

I got the bill and was charge 34.85 for a 3 year extended warranty that I did not ask for. Michelin tires come with a 40k warranty. Why would you tack this on to my bill without even asking.?

I asked marcell for a breakdown of bill and refund on warranty and never received it .

You company actually put my family in more danger and made the situation 10 time worst

you can reach me at

336-580-3875 or email me at cmikonis@aol.com

william mikonis
Roadside Assistance
  • way2roll's avatar
    way2roll
    Navigator II
    Sep 12, 2023
    While I have had a good experience with Coachnet in the past, I don't even bother with an RSA anymore. I figure I can find a tire, tow or a mechanic as easy if not easier than an RCA that's not constrained to in-network contracts. Contractors for RSA's usually have to wait to get paid so they aren't really going out of their way to accept those jobs unless they need the business. You always pay for the tire anyway, so what are you really getting for your premium? I know what I need more than some RSA mediator who usually has no clue. Not sure how many times I've read on these forums where the RSA sent the wrong tow truck or equipment and they had to do it over. In your case, I would have unhooked my truck, went to get the tire you found 60 miles away and installed myself. Probably back in business in 3 hours and less money spent. 2 years ago in a new FW we had two blowouts within 5 miles of one another. I was still covered under factory RSA. I called a local company myself anyway. I was back in business in 2 hours and all it cost me was the service call and cost of the tires I was going to have to pay for anyway. Had the young guy bring me 2 more of the same tire and paid him $100 to replace them all. Everyone was happy. To this day I can't see any why having an RSA in that scenario would have helped or saved me any money. I mean what service do you really get for your money that's better than what you can handle yourself?
  • jashley1000's avatar
    jashley1000
    Explorer
    Sep 11, 2023
    And I won't even talk about the first call I made for a battery jump the day before. GS sends out a kid with a 4vt tiny battery boost for a 8vt turbo engine van. The boost restered the battery but the battery could not get enough juice to even light up the BCM that these vans have. So I asked him to use is car. So he backs up a tiny 4 cycl Sanatra with cheap cables.... which my van just keeps sucking the juice off of. What a van of this size and make (with the parasitic BCM computer modules it has) you should have sent someone with a 40A boost in a truck. I sent this guy home after he could not get anything to register! Unfortunately, trying to get the engine to turn over with this caused a few fuses to pop. So it caused more problems than it solved over all. On top of that, I was told I would be charged one service visit for this ill equipped person coming by who did absolutely nothing for a dead battery on a Ford T250 van. I can't tell you how I'm going to blast this shXX show all over the internet. I am livid.
  • jashley1000's avatar
    jashley1000
    Explorer
    Sep 11, 2023
    And now I'm angry enough to post this on every web site I can. No one should pay for your lack of service!
  • jashley1000's avatar
    jashley1000
    Explorer
    Sep 11, 2023
    What is funny is I was contacted by Customer Service Advance team to respond to me having to esculate this several times to get service. While I am telling her all about what I had to do today to get the service level I already paid for, my phone goes silent. I thought they had hung up. I've experienced this on several calls as I explained the issues I was having. What it is - is employees don't give a ripe gripe what your issues are. Express remorse, move them along is the mato. I've been told several times they were esculating this issue up the food chain. So I had to repeatedly call and work the tow myself all day long because employees/tow or account managers do not care. Because they are getting indated with angry customers. They just shut the microphones off until people stop talking.... And none of them did anything to fix it until they assigned it to the tow company I ASKED FOR AT 10:30AM, BUT KEPT ASSIGNING IT TO EVERYONE ELSE SO I HAD 2 TOW GUYS SHOW UP TO FIGHT OVER WHO WAS TAKING MY VEHICLE! I swear... You folks could not find your backsides in a timely manner with 4 hands. As I said, if I was on the road in AZ waiting for all of you to pull your head out, I would be in sad shape. As it was, I was in my house and it took internet and phone to keep calling all the vendors assigned, as well as GS to keep a fire under the team to get a vendor to come get that van. This is not acceptable service.
  • jashley1000's avatar
    jashley1000
    Explorer
    Sep 11, 2023
    Good Sam Care Team wrote:
    Hello jashley1000,

    We apologize for the experience you have had. Please provide your Good Sam Roadside membership and contact phone number in a private message. We will look into this matter urgently.

    Thank you,
    Good Sam Customer Care Team

    I've esculated this all day. I'm done. I finally got this to the mechanic ater 4:30, starting 8am. And I had to heard chickens the whole way. What a waste of time and money. If I was stuck on the side of the road.... I would launch legal action. This is not right. No one esculated till I mentioned leaving a complaint with the BBB. You all suck. I will be searching with another RV policy that covers a work van - thats all I have is a work van! I paid extra for this, and still they could not find vendors to do this service! What is the point of this subscription if it takes you all day with me managing it every inch of the way? Thank God I wasn't along side the road!
  • Good_Sam_Care_T's avatar
    Good_Sam_Care_T
    Explorer
    Sep 11, 2023
    Hello jashley1000,

    We apologize for the experience you have had. Please provide your Good Sam Roadside membership and contact phone number in a private message. We will look into this matter urgently.

    Thank you,
    Good Sam Customer Care Team
  • midnightsadie's avatar
    midnightsadie
    Explorer II
    Sep 11, 2023
    sorry for all your troubles we read them here daily .but people still go to them.I have coach net for 15teen years used 4 or five times not a problem. but I,d bet they have some not trained well people in there group too.glad no one was hurt main thing.
  • jashley1000's avatar
    jashley1000
    Explorer
    Sep 11, 2023
    I joined Good Sam because they view my Ford Trasit 250 van as a Class B RV. I paid for the service. I called for a tow of this van to a mechanic which is 7 miles away from my house. It's been an all day event. They assign this to tow companies that can't hadle a high top van, can't handle the legnth, can't handle the weight, etc. I've learned now that I have to call all the vedors they pick and tell them what the van is and they immediately cancel the order. They even assigned it to a company that was 2 hours drive from the city I am in. What a complete nightmare and waste of money and effort. I called them 3, mind you 3 times, to tell them a tow company I found that could tow this van to the mechanic. But they won't call them. So I am spending hours and hours trying to get this van towed to my mechanic, who told me he left a window open to dive into it at 11am (I called GS at 8am), but now he has to bump it out 12 days because I missed the window. I have to go find my own tow company, and I'm held hostage because they won't call vendors on the phone and tell them what needs to be towed - I HAVE TO! They assign this via computer but never talk to anyone, nor is there a check that the vedor understands what is required. I have to tell GS repeadely who to call. I have to call every vendor they assign it to and explain that it is a large class B vehicle - which they immediately cancel the GS assignment, and I start over. I PAID FOR AN RV POLICY, YET I CAN'T GET ANY SERVICE!!!!! IS THERE ANOTHER COMPANY THAT CAN PROVIDE THIS SERVICE? I have kept an audit trail of all calls and all texts. I'm ready to contact some legal power and esculate this to the internet every place I can. wHERE IS THE RV VENDORS WHO CAN TOW THIS TYPE OF VEHICLE?

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